michellechopin

Level 7 - Community Advisor

Joined the community 16-09-2020

Level 7 - Community Advisor

Seattle, Washington

Marketing Automation Manager

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Issue Adding Web Page Information to Interesting Moment

by michellechopin in Product Discussions 11-27-2020
Latest Post 01-12-2021 by michellechopin

I've set up Interesting Moments to run on every form fill on our website and want to include the web page that the form is filled out on (we use the same form in multiple places so...
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Re: Managing Significant Soft Bounces

by michellechopin in Product Discussions 10-28-2020
Latest Post 10-28-2020 by michellechopin

I reached out to our Customer Success Manager for some insight into this and he was able to pull a detailed delivery report for me. This highlighted the soft bounces (as well as t...
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Re: Managing Significant Soft Bounces

by michellechopin in Product Discussions 10-09-2020
Latest Post

Thanks for the link@Katja_Keesom- I came across that one somewhere else as well (I used the categories in it) and will get that view set up because the Smart List View and Reportin...
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Re: Managing Significant Soft Bounces

by michellechopin in Product Discussions 10-08-2020
Latest Post

Thanks for the additional considerations@Josh_Hill13! A couple of notes/questions: How would I do this? Is there a report I can use in Marketo? Apologies for the confusion - our s...
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Re: Managing Significant Soft Bounces

by michellechopin in Product Discussions 10-07-2020
Latest Post

I can't seem to find a way to highlight the source/reason for these soft bounces. Do you have any tips on how to do that? I've seen a few articles about determining the different t...
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Re: Managing Significant Soft Bounces

by michellechopin in Product Discussions 10-06-2020
Latest Post 10-06-2020 by michellechopin

EDIT: I can't delete this comment but I solved this - I had Email Bounced instead of Email Soft Bounced as the filters. Quick update after running those smart lists - I get no res...
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Managing Significant Soft Bounces

by michellechopin in Product Discussions 10-06-2020
Latest Post 11-29-2021 by Scout4U

I've been working on an overview of my company's email marketing since starting use of Marketo and also to compare pre- and post-COVID activities. In doing so, I noticed that all o...
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Re: Better email template editor

by michellechopin in Ideas 10-05-2020
Latest Post 10-05-2020 by michellechopin

Having recently submitted a request for help in the Community because I couldn't see/find the visual editor in a template I asked my Designer to help me with, I learned very public...
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Re: Email Templates Only Opening in Text Editor

by michellechopin in Product Discussions 09-29-2020
Latest Post 09-29-2020 by michellechopin

Then that would explain my issue of not being able to see the editor😂 One of my single complaints with Marketo is that it's not immediately intuitive - I'd expect there to be a v...
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Re: Email Templates Only Opening in Text Editor

by michellechopin in Product Discussions 09-28-2020
Latest Post

My issue here is that the visual editor isn't an option for our templates at all. Every single template, including a test one I created just now, opens up in a pure text editor. T...
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