Bethan78

Bethan78 · ‎04-20-2021

Hi Dave, Thanks so much for your response. Those were my thoughts exactly, it seemed to be some sort of character limit on the email, despite the fact that I've used much larger HTML scripts in the past... very odd. I did try adding it into a new email template and the same issue arose. After investigating (staring at my screen for some time should I say), I realised that it was cutting the code off 2/3rds of the way through but still kept all the closing tags at the end of the email. I found the cut off point, copied the HTML from the downloaded code I had, and pasted it in from where it cut off. Miraculously this worked fine and fixed the issue... maybe it was just a little Marketo bug?! Thank you again for your helpful response though!

Bethan78 · ‎04-14-2021

Hello, I'm just wondering if anybody else is experiencing issues with Marketo emails and HTML? We use a third party HTML builder for emails, where you create your email and then export the code and upload it into the HTML of the Marketo email. I have been doing this for the past year and never once come across an issue - until today. For some reason the HTML of the email is cutting off 2/3 of the way down the email when uploaded into Marketo, even though when I put the code into another software (VS code in my case) there's nothing actually wrong with the HTML and it displays perfectly. When I try to 'approve and close' the email it comes up with an error message saying '</body> tag missing from HTML' and therefore won't let me approve the email. I've checked for the </body> tag and it is present. I've tried to put the HTML in a new email, doesn't work, I've logged out and logged back in... still nothing. I'm thinking its a strange Marketo issue as it's nothing that I've ever come across before. Anybody have any thoughts?

Bethan78 · ‎11-17-2020

Hello, We're currently running lead scoring in our Marketo instance and we're having an issue with positive/negative triggers to split out those who register for events and those who register for webinars. In SFDC, our naming convention for webinars and events typically both contain the word 'Event' (e.g. Webinar Name_Event and Event Name_Event) and we record the member status' of 'Registered' and 'Attended' alike in both. So, the issue we are having is that to attribute the correct score for those who attend a webinar is 'Added to SFDC Campaign' and as an option 'Campaign name' contains 'Webinar'... essentially a positive trigger. This is working fine as we can establish the people who uniquely register for webinars. However, when we try to run the same for an Event campaign using the following logic... 'Added to SFDC campaign', Campaign 'not contains' 'webinar' Status 'is' 'Attended, Registered' ...it's not working. So in theory it should find all campaigns in SFDC that do not contain the word 'Webinar' and then attribute any of those that have the member status' of either 'Attended' or 'Registered', however it doesn't do this. Does anybody have any idea why this logic isn't working, and if so, how to go about this without changing our whole naming convention in SFDC? Many thanks in advance, Beth

Bethan78 · ‎08-26-2020

Hi @Oz_Platero, Thanks for this, that article was really helpful! I turned off 'required' field in zoom for the job_title field and it's now working fine! We're still collecting their job title through Marketo and then to SFDC so it's actually working as we would like it to. Thanks for your help 🙂

Bethan78 · ‎08-25-2020

I'm wondering if anybody can help me... We have an integration setup between our Marketo instance and Zoom Webinars, which was working fine up until recently. When a lead registers through a Marketo form, where the campaign is synced with the Zoom Webinar campaign, it's setting leads as having a 'Registration Error' as opposed to being just 'Registered' and therefore not sending the lead over to Zoom as it was doing previously. I know Zoom have made some changes to their integrations since around May, which is pretty much where our issues have begun. When looking into the issue deeper, the Marketo 'reason' for the reg error is that 'job_title is required'. We ask for Job Title in the Marketo form and this is capturing normally - but is clearly not feeding through to Zoom and therefore creating the 'Reg error'. I've been looking for a way to manually map the fields between Zoom and Marketo to essentially map the Zoom field of 'job_title' and the Marketo field of 'JobTitle' so the two can then be integrated however I cannot, for the life of me, in either our Marketo settings or Zoom settings, find a way to do this! If anybody else has had this issue and managed to have it resolved... please let me know!

Bethan78 · ‎06-03-2020

Ah thank you! Thought I was going crazy. That's super helpful!

Bethan78 · ‎06-03-2020

I'm wondering if anybody has seen this issue before? This morning I logged on to see that the Marketo forms on our website were showing like this: I quickly edited the labels on this form and removed all evidence of the <strong> </strong> HTML around each label thinking it might be a unique error to this form, to discover that this has occurred on 80% of the forms in our Marketo instance, including the ones I built yesterday which were find when I logged off yesterday evening. I'm seeking assistance from here as Marketo isn't allowing me to open chat, submit a support ticket via email OR via the telephone (after trying several times). Any help would be greatly appreciated!

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Date Last Visited	‎04-20-2021 04:35 AM

Date Registered	‎06-03-2020 03:43 AM
Date Last Visited	‎04-20-2021 04:35 AM
Total Messages Posted	7
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Re: HTML not working in Marketo email builder

HTML not working in Marketo email builder

Negative triggers in lead scoring

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Mapping Marketo fields with Zoom fields

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Forms labels showing <strong> and other HTML eleme...