Carl_Delafonta2

Carl_Delafonta2 · ‎03-20-2020

Hi, When Marketo and DCRM are integrated together, a new field will be added called Microsoft is Deleted. This field value is changed to True when a lead/contact is deactivated or deleted in Microsoft Dynamics CRM. You can also create a custom sync filter that will allow you to delete records in Marketo, while keeping them in DCRM. This can also be used if you want to sync only part of your DCRM database in Marketo. More information here: https://docs.marketo.com/display/public/DOCS/Create+a+Custom+Dynamics+Sync+Filter I hope this answers your question. Carl

Carl_Delafonta2 · ‎03-13-2020

Hi, I have experienced this issue in the past. For the import to work, the names of the fields need to be identical in both the sandbox and the production instance. However, there is a workaround that will allow you to migrate the program. I recommend that you make a copy of the program that you are trying to migrate (in Sandbox instance). In the copy you just created, remove all references to the field that caused the issue during the import. For example, if you are using this field in a Data Value Changed filter in a smart list, you can keep the filter in the smart list, but simply remove the field reference so that the attribute is empty. This process has to be done for all fields that have a different name in the production instance vs the sandbox instance. Once all references are removed, try to reimport the program and it should work. Once the program has finished importing, you will need to add the fields back to the program (in production) using the right fields in the production instance. Let me know if you have any questions.

Carl_Delafonta2 · ‎01-22-2019

Very useful article! Thanks for sharing

Carl_Delafonta2 · ‎11-08-2018

Anyone knows if this will be added to Marketo soon ? I'm also looking for this feature.

Carl_Delafonta2 · ‎09-26-2018

It would be interesting to know the impact of the acquisition by Adobe on future Marketo updates. Montreal/Quebec City User Group

Carl_Delafonta2 · ‎08-02-2018

Hi Frank, Thanks for the quick answer. I hope it will be resolved quickly. Best regards, Carl

Carl_Delafonta2 · ‎08-02-2018

Hi Erik, I'm having a similar issue. I opened a ticket with Marketo on my side about a week ago and still, nothing has been done. In my case, the Google Adwords integration was working well until July 26th. Ever since, we are receiving a error message in Launchpoint. This happened pretty much at the same time as our version of Adwords was updated to the new Google Ads. The error message was the following : Failed[RequestError.UNSUPPORTED_VERSION @ ; trigger:'You are accessing an AdWords API version v201710 that has been discontinued. Calls to this version may fail. Please visit the AdWords API blog for information on migration to the new AdWords API version.'] We try removing the integration from both Google Ads and Marketo's LaunchPoint. I was able to add it back to Google Ads easily. However, it doesn't let me add it back to LaunchPoint and I received the exact same error message as you are. I'm still waiting for some feedback from Marketo Support.

Carl_Delafonta2 · ‎03-09-2018

Hello Sandford, Thanks for providing an example. Next time, I'll try using this for my description.

Carl_Delafonta2 · ‎03-09-2018

Hello Sanford, I agree with you, this is a bit of an issue when sending long descriptions. However, I didn't know that I could use <br>s and webhooks to fix this problem. Thanks for the feedback! Do you happen to have an example that explains how to do it using webhooks ?

Carl_Delafonta2 · ‎03-08-2018

Hello, When using a ''Change Data Value'' flow step in a smart campaign, the text area to enter the new value is really small. I'm wondering if it is possible to expend the size of the text area ? The reason is I'm using a custom text field from our CRM to provide a description when sending new leads to our sales reps. However, when adding the description in the flow step, the text box is too small and I have to copy and paste the text in a text editor every time. Anyone has a way to resize the text area ? This is how my custom field looks like in the lead detail section Thanks in advance! Carl

Carl_Delafonta2 · ‎02-28-2018

Hello Justin Cooperman, I was wondering if you got the chance to look at this issue ? I never really got a proper response from Marketo Support, as no one was able to reproduced it. However, Scott, who replied to this case, also experienced this problem with the lead first name token. Thanks! Carl

Carl_Delafonta2 · ‎11-03-2017

Thanks for the post! It helped me a lot with the MCE exam.

Carl_Delafonta2 · ‎07-24-2017

Ok, thanks a lot! I would like to try it. Can you help me out with the script for this webhook ?

Carl_Delafonta2 · ‎07-24-2017

Hi Sandford, That would definitely work! Can I do this for all my fields with just one webhook ? However, if I have to create a webhook for each field, it's a bit of a long process. If it's not too complicated, I'll surely give it a try.

Carl_Delafonta2 · ‎07-21-2017

Hello! I'm also looking for a quick way to identify all empty fields in Marketo, in order do some clean up. My CRM is Microsoft Dynamics. Anyone knows of a add-on that would allow me to do so ?

Carl_Delafonta2 · ‎04-21-2017

Hi Justin, Thank you for your reply. I will wait for an update on the first point. I would like to understand why it happened, to make sure that it doesn't happen again. For the second point, I understand perfectly and will adjust my next emails accordingly. Thank you, Carl

Carl_Delafonta2 · ‎04-21-2017

Hello Michel, Thank you for your response. That's what I will do for now. Carl

Carl_Delafonta2 · ‎04-21-2017

Hi Justin Cooperman, I still have some concerns related to this issue. I have seen some cases where the {{lead.First Name}} token generated the wrong name in the body of an email and in the email subject line. It happened for one of our nurture email. You can see the ticket I have open with Marketo Support for more info and screenshots related to this issue (Case no. 00745941). Also, I was wondering, what happens if I don't use the Marketo Preheader fonction? From my understanding, If I don't check the preheader box in the email settings, Marketo will use the first caracters of the body text of the email as a default preheader. If the body text of the email contains some tokens, will they be supported in the default preheader ? Thank you for your help on this! Carl

Carl_Delafonta2 · ‎04-20-2017

Hi Justin, Thank you for you input. This is something I didn't know. I will talk to our web integrator and ask him to add the preheader in our templates. Thanks for your help guys! Carl

Carl_Delafonta2 · ‎04-20-2017

Hi Sanford, I have seen some cases where the wrong lead first name was part of the email send, but also some cases where the wrong first name was not part of the email send. However, in all cases, the wrong lead first name was from a lead in our database.

Carl_Delafonta2 · ‎04-19-2017

Hi Sanford, In my exemple, it was ''bj'' but the name changes once in a while. I had the issue with other first names as well. But yes, all the first names that I have seen so far where from leads in our database. The issue is not happening for just one email but many emails that we are sending. I have seen cases in nurture programs and email send programs. I'm using Marketo build-in feature in email 2.0 for the email preheader. Here is an example : Thank you! Carl

Carl_Delafonta2 · ‎04-19-2017

Hi Michel, Thank you for your response. I didn't know about this. I just moved it to the products section. My preheader is set using Marketo build-in feature in email 2.0. I still haven't figured out why the issue is happening once in a while. Do you have any ideas ? Thank you! Carl

Carl_Delafonta2 · ‎04-13-2017

Hello, I am recently having some issues with the Lead.First Name Token when using it in an email preheader. I am using the token as follow : Hello {{lead.First Name:default=}} The token is used in both the preheader and in the body of the email. In the email preheader, I saw some cases where the first name is not the right one while it appeared correctly in the body of the email. Sometime, the first name appeared correctly in both the preheader and in the body of the email. This is a bit confusing because I am using the token the same way in both the preheader and in the body. Here is an example that I saw this week. The lead first name in Marketo is : ''Jean-Charles''. Here is what he received : Email's Preheader Email's Body text This is really frustrating to see that some leads are receving en email and it says ''Hello Bj'' in the preheader... I have open a case with Marketo for this issue and they weren't able to reproduce it. However, it has happened a few times so far. Has this issue happened to anyone before ? If someone has an idea as of why this is happening, feedback would be greatly appreciated! Thank You! Carl

Carl_Delafonta2 · ‎11-11-2016

Hello, I have added some new values for a field in one of my form. After approving both, the form and the landing page, I don't see the new values in the form on the live page. I have try to empty my cache. Has anyone had this problem before ? Any solutions ? Thank you!

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Date Registered	‎11-03-2016 01:34 PM
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