Jon_Wu

Yeah who knows, but glad it's working now. Thanks for sharing about the broken pattern matcher bug. It's good to know what kind of things can and have been going wrong, so we know it's a possibility before we go crazy ourselves.

I escalated to our account manager who said somebody would call me yesterday morning, but then instead I got an email saying that they won't support us customizing the URL (or having a fake URL as they put it), despite the docs saying:You can customize the URL and querystring which are sent with the...

After hopping on a call with support, and changing name in the contains to Name (which shouldn't do anything because it's case insensitive), then changing it back to name, this seem to be working thus far. Another general thing to check for if you run into this, is that your campaign is set to trigg...

Thanks for the offer, I hope I don't get there, but you never know. The worst part is, in my screencast, it's the fake URLs that do work, and the real URL that doesn't work. Oh well, hoping we'll find somebody to bump the case back into play. Please let me know if you hear any good updates in yours.

I don't know, but it's super ridiculous. Just check out their response:Hello Jon, per Tier 3 they can see that munchkin tracking is working as expected. Since you are saying, that not all the web page visit activities are not showing for an invalid/fake website (per your testing), then this will be ...

So frustrating, they closed my case, said everything works fine, and we can pay professional services for help. Infuriating!

Are you on Munchkin v2? I was speculating that maybe a v2 upgrade could fix our issues, but if you're on v2, perhaps there's no immediate hope.If Munchkin is going to have a case of the Munchkin-Maybes, we'll probably just re-implement basic event tracking through Salesforce and create new Salesfor...

Very interesting Sanford! For your weird URLs, does a given URL + querystring combo break consistently, or does it seem random?The breakage feels random but appears to deterministic from what I've observed in our case so far.Since I can't figure out what's going wrong, I've been unable to find a wor...

I'm using the Munchkin JavaScript API to record page views, then using a trigger campaign to run automation when certain page views are seen.For example, we'd expect this trigger to fire on this page view, but it doesn't. The top yellow part is the web page URL, which is an exact page for Web Page: ...