Sean_McCombs

Sean_McCombs · ‎05-10-2017

Hello Thread, This question was recently answered in a Support case, where the below notes were provided as guidance to resolve the issue. 1) The Tag Type and Value must exist in the Admin > Tags for the update to be successful. 2) The 'Content-Type' should be set to "application/x-www-form-urlencoded" 3) You may run the call with no tags parameter to return existing tags. 4) The Update Program Metadata call is "destructive" in that if you do not include existing non-required tags then those tags will be deleted in the successful call. Example Call: POST /rest/asset/v1/program/1091.json?access_token=xxx HTTP/1.1 Host: xxx-xxx-123.mktorest.com Content-Type: application/x-www-form-urlencoded Cache-Control: no-cache Postman-Token: xxx tags=%5B%7B%22tagType%22+%3A+%22newType%22%2C%22tagValue%22+%3A+%22newValue%22%7D%2C%7B%22tagType%22+%3A+%22TestTag%22%2C%22tagValue%22+%3A+%22TestValue0%22%7D%5D (tags Decoded:"[{"tagType" : "newType","tagValue" : "newValue"},{"tagType" : "TestTag","tagValue" : "TestValue0"}]") I hope this was helpful. Thanks!

Sean_McCombs · ‎04-27-2016

Further to Sanford's reply; Vinod, I would recommend to review the following Blog which provides an outline on how to set this up. Your authentication key seems to be pointing to Marketo, when it needs to specific to the Google APIs. Reduce Form Abandonment with Google MAP API

Sean_McCombs · ‎12-09-2015

For Organizations that use Google Docs it would be great if we had an Export to Google sheets option. For example, the new Subscribe to Smart list feature, it will provide an excel spread sheet, but if there was a preference to provide a Google sheet instead, it would make the workflow for an Organizations that uses Google Docs much easier.

Sean_McCombs · ‎11-11-2015

This is a good work around, but does not work in the scenario where a known lead is auto merged to an anonymous lead by munchkin cookie association (Anonymous Source: true).

Sean_McCombs · ‎12-04-2014

It would be great enhancement if the Calendar was more Executive friendly so that the Marketing Calendar could be shared with Executives and could provide a high-level view into what activities that are occurring in Marketo as well as displaying custom and / or placeholder events.

Sean_McCombs · ‎10-20-2014

Unfortunately this is a Product issue that is still being addressed by Product Management.

Sean_McCombs · ‎08-22-2014

Have you attempted to use the mktNoTok solution? This solution will strip the tracking links from the URLs but will still allow for tracking of the click activity in the Email asset. Refer to the green tip box in the following KB article: Disable Tracking for an Email Link

Sean_McCombs · ‎05-20-2014

Currently in the product when your make a query from the Quick Find in the Lead Database, if you attempt to export the results, it will export the entire Lead Database instead of the Quick Find results that are listed on the page. The solution is to create a smart list and then export the smart list, however this non-productive and counterintutitive.

Sean_McCombs · ‎05-16-2014

Currently the new Abort Campaign feature only allows the abilty to abort batch campaigns. If this feature could be enhanced to also include Email Programs it would provide a level of control that is missing from Email Programs and could potentially prevent some huge mistakes.

Sean_McCombs · ‎03-19-2014

Looking for the Communities opinion on this, I would create a Poll if I could. Currently within the Product when you create a Smart List using a score or integer type field (this could possibly apply to other field types) and you specify that the attribute equals '0', the Smart List results will include Null values. So... the question is does 0 = Null? What do you think? Internally, there is a discussion on how this should work, and there are solutions to filter out the Null values, but implementing them can bothersome. Nonetheless, this enforces the best practice to always check your Qualified Leads tab and ensure that the counts look right before running your Smart Campaigns.

Sean_McCombs · ‎12-09-2013

Currently Marketo sends notification on Campaigns that have failed, but will not send a notification if an individual flow step fails. These failures are logged in the Activity log of a Lead, however this does not help in situations where it is a critical Marketing goal to sync a lead to SFDC. It would be ideal if Marketo would send at least one notification per Campaign for failed flow steps so that Users can be sure to correct any problems that can affect their marketing goals.

Sean_McCombs · ‎11-25-2013

In Salesforce.com you have the ability to set the Default Value of a Field on the creation of a record. This feature is missing from Marketo Field Management. This feature enhancement would be invaluable and would make the management of fields much easier instead of having to rely on Users to be sure to set an initial values via trigger campaigns or other sources where leads are created.

Sean_McCombs · ‎11-21-2013

It’s becoming more common for Companies to use custom unsubscribe and subscription management pages. When using subscription management pages the unsubscribe tracking does not get tracking in the Email Performance Reports. It would be ideal if subscription management page could be tracked in the Email Performance Reports when leads click the unsubscribe link in emails instead of resorting to a smart list to track these activities.

Sean_McCombs · ‎11-12-2013

Currently the Marketo Sales Insight Watch Lists will only display Contacts that have an Opportunity associated to them. If the Opportunity is Closed or is the Opportunity has been deleted, the Contact will not be displayed on the Watch List. It would be a great if the Sales Insight watch list would allow you to watch a Lead or a Contact regardless of an Opportunity status.

Sean_McCombs · ‎11-11-2013

When trying to build a custom view for Best Bets within Sales Insight, the Owner field is not an option for the Lead Object but it’s there for Contacts. It would be a great feature enhancement to include this field for the Leads Oject custom view in the Best Bets.

Sean_McCombs · ‎11-08-2013

In the use case that you want to clear out failed credentials or Users that have left the company from the Event Partners tab in the Marketo Admin, the “Used by Events”, have to be removed. But it is not possible to edit the Event Partner for these Events. It would be a great feature enhancement to allow the ability to edit the Event Partners, or some feature that allows to ignore the “Used by Events” for the User credentials.

Sean_McCombs · ‎10-22-2013

The IP restrictions under the Login Settings in the Marketo Admin do not accept IPv6 addresses and indicate “Invalid IP address”. Please enhance IP restrictions to support IPv6 addresses.

Sean_McCombs · ‎10-21-2013

Thanks Grant, this is a great solution in regards to the form editor. The idea I am suggesting however is specifically for the auto-suggest values in the attribute filter for a smart list.

Sean_McCombs · ‎10-21-2013

By default in Marketo, the Auto-suggest values for the attribute State are set to abbreviated values and it is not possible to update the picklist values. Currently when using the State attribute all we see is this default list and the auto-suggest will not display any other existing values. It is possible to manually populate the State attribute with values and it will filter by these explicit values, but It would be great if there was a way to update these auto-suggest values so that in the case that the State values that exist in the Lead Database (Example: “California” instead of ‘CA’) would show up as a selectable value in the auto-suggest of the attribute filter.

Sean_McCombs · ‎10-14-2013

When History Tracking is enabled in SFDC on a Custom Object, the Schema refresh in the Object Sync in Marketo will bring over the Custom Object in the object tree. It can be selected and synced, however it will cause SFDC errors when the background Sync is re-enabled because the SystemModStamp is missing. My understanding is that the SystemModStamp does not exist on History Tracking, as this is intended for only logging activities. This is confusing behavior as it does not make sense to allow the ability to sync the child object, if it is not supported for syncing. Perhaps we could consider removing these from the schema to avoid confusion.

Sean_McCombs · ‎10-08-2013

It would be great if we had the ability to filter by the logged activities "Add to SFDC Campaign", "Change Status in SFDC Campaign", and "Remove from SFDC Campaign", as these filters do not exist when attempting to create a Smart List. Thanks.

Sean_McCombs · ‎09-24-2013

I would suggest to create a case with Marketo Support so that we can dig a bit deeper and review the all relevant details of your instance. Thanks.

Sean_McCombs · ‎09-17-2013

With the UR12 Roll-up of MS Dynamics 2011, Microsoft has extended browser support. It would be ideal if the Marketo Sales Insight Solution supported multi browsers as well so that Marketo Users can take advantage and use Marketo and MS in other browsers.

Sean_McCombs · ‎09-03-2013

Some of our Customers use Single Sign On to login to various tools and products including WebEx. It would be great if Marketo supported SSO for the WebEx login for the Event Partner Integration.

Sean_McCombs · ‎08-28-2013

Please submit a new case to Support with details and specifics. Thank you.

Sean_McCombs · ‎08-14-2013

Needs to be implemented immediately!!!11!

Sean_McCombs · ‎08-05-2013

Some organizations have multiple webinars that they have integrated with Webinar Providers and it is not ideal to have to check each associated event and insure that the attended statues and no show status have synced in the case that this information was not automatically pushed over by the Provider. For those cases where the statues were not automatically synced the Event Action “Refresh from Webinar Provider” is provided, but this should be ran automatically by Marketo and not left to the user to have to click this button in the event that the Provider did not push this info over. Perhaps this could be ran automatically by Marketo after a certain time?

Sean_McCombs · ‎07-15-2013

Hello Jessie, Unfortunately Marketo does not have visibility into SFDC queues. Meaning if a lead is assigned to a Queue then the Lead Owner fields appear to be Null. I do not believe that "Not Owner was Changed" will work because you basically looking for any records that have the absence of " Owner was Changed" with a Null value. I would suggest the following solution to identify the lead queue that the lead is owned by: How to View Leads Assigned to a Salesforce Queue *by default, you can only pull a list of leads assigned to an actual owner (not leads assigned to a queue) Work-Around 1. In SFDC, create a formula field for “Queue Owner” 2. Use a formula in the “Queue Owner” field to pull in queue name (ex below) a. if ( OwnerId ="00GA00000013pWq","Queue 1"," ")+ if ( OwnerId ="00GA00000014wKq","Queue 2"," ") 3. Using a Marketo Smart List, use the new “Queue Owner” field (ex. “Queue Owner is Queue 2”)

Sean_McCombs · ‎07-15-2013

Hello Sarah, Your IT guy needs to point your cname to your [ACCOUNT STRING].mktoweb.com. I would recommend to provide the infomration in the following KB article: Customize Your Landing Page URLs With a CNAME I was also able to find the following external resource: http://www.networksolutions.com/support/cname-records-host-aliases/

Sean_McCombs · ‎07-15-2013

Hello All, This issue has been fixed as of 7/9/2013. Specifically, going forward all new calendar tokens will not be effected by the issue. For all old tokens that are still effected by the issue, you will need to edit and then save the token manually to fix. Sorry for the inconveniences.

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