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Never thought of that. Interesting to know.
I was just thinking how you can add an attachment to a post here on community. Maybe you could keep that format and just tag it as support case or something.
This says this was done, but I still don't see the copy to text button back where it used to be. I only see it when I switch to the Text version. It used to be one of the options for the "Email Actions" drop down.
I think it's a good idea to allow people to upload files when creating a case. I always have to create it, view case details, and then upload; not efficient.
Yeah, I though of that and found this exact workflow shortly after thinking about of this use case. Thanks, Sanford!
Another use case would be for Country and State fields. If the country is not United States, the state field goes away, or doesn't show the same drop down options, or turns into a text field.