John_Clark1

The sync user would be the Salesforce user whose credentials you've place in Marketo Admin under the Salesforce section. Those credentials allow Marketo to sign into your Salesforce instance, and they determine what permissions Marketo has while signed in.John

Hi AnnaBelle,There isn't any way to force a lead record from Marketo to map to a Contact record that already exists in Salesforce. The question instead is "Why haven't those Contacts synced from Salesforce to Marketo?"The solution would be to make sure that your sync user can see those Contacts, an...

User Id's and Custom Views, no. But it is possible for support to connect two instances to allow you to import programs, and any assets they contain, into the new instance. This is something you'd want to open a support case for.John

Hi Robb,Are you seeing a purple screen while you wait? If so, this is a known issue that we're working to resolve.The work-around right now is to refresh the browser as you're doing, but I understand having to do that every time can be frustrating.John

I think Kenny meant to say it *shouldn't affect normal tracking behavior.This error is thrown when the connection is closed before the browser thinks it should be, kind of like hanging up the phone before saying goodbye, but the activity is still logged. The server just doesn't respond with a "Than...

Hi Kevin,There isn't currently a way to copy all of the lead activities in your database and move them to a new one. You can export lead activities for a single lead at a time, but there are not automatic ways to do this en masse.John

Hi Alison,The typical Clicked Link values logged are below. I would recommend adding the munchkin code to a test page so your developers can see how things will log in your instance.

Hi Feather,If you've tried refreshing your browser and still aren't seeing the emails, then I would recommend opening a case with support. Be sure to include a link to your program so we can easily find it for troubleshooting.John

Yes, it continues trying to send the email as it was processed when it was originally sent. There isn't anything that would check back with Marketo about the lead record, so there isn't any way it would see that the email address had changed.

Hi Dan,I would manually send him the email, as Marketo will continue trying to deliver the original (with the bad email address) for up to 36 hours before it gives up, and won't be able to get it delivered. It won't retry again after that (with the good address), so it would be best if you sent it ...