Mark_Farnell

Mark_Farnell

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Date Last Visited
‎02-19-2020 01:20 AM
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Joined the community 22-07-2011
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United Kingdom
  • Re: Campaigns vs activities in SFDC

    I'm with Michelle on this one, even if you have RCA to measure ROI in Marketo, you're getting a lot of value from using campaigns in SFDC e,g,: list creation for sales/TM call back based on campaign membership/status the campaign related list gives a summary on lead/contact/opportunity records sho...

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  • Re: Engagement Program Updating Status

    as an example of what I am currently doing, if the lead clicks a link in an email being used in the engagement program and is a member of that engagement program I am updating the status to engaged. It's a low level definition I admit but shows success for that program.But what if the lead is in an...

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  • Engagement Program Updating Status

    You might guess I am having a few problems finding answers in the documentation. Do I need to set a smart campaign to update the lead program status from member to engaged after an email click, for example, or is all of that handled automatically by Marketo?

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  • Re: Engagement Program: Sent Vs Received

    that is really useful, thanks, I guessed it was sent but in some of the videos the speaker talks about "the lead has recieved".Follow up question though, in the program, because it is being used across multiple engagement programs, I want to use program status to see the total sent/delivered/opened/...

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  • Engagement Program: Sent Vs Received

    I haven't been able to find a clear definition of how engagement programs decide whether or not to send a piece of content to a lead.Is it sent or delivered?If delivered, is the lead is stuck at that step, until the content is moved in priority or de-activated/removed from the streamHow do I track t...

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  • solved badge Re: Engagement Program Best Practice

    Hi Amanda - so therfore I am also now assuming that by only adding the lead to the actual program being used e.g. by changing program status to opened/clicked to show engagement, no one else will be added to the program. So whilst that program is being used in the engagemetn stream it will send th...

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  • solved badge Re: Engagement Program Best Practice

    Thank you Josh and Amanda - something that Amanda said interested me that I may have missed in the documentation - several emails can be used in one program, but once a lead is a member of that program they can neve receive any other emails from that program i.e. it is program memebrship rather than...

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  • solved badge Engagement Program Best Practice

    I'd like some feedback from the community on whether I am aproaching the use of engagement programs in the best way. We use similar content across different programs, currently segmenting the content based on region. So I've created some standard email programs so I can just drop them in to engage...

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  • solved badge Re: How does the use of forms affect program acquisition

    Thank you for all your comments. We do already use a templated campaign that we clone for multiple use, also with tokens to update emails/pages easily and we update the status as required when forms are filled out etc. The key interest here was around global vs. local forms which still seems a lit...

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  • solved badge How does the use of forms affect program acquisition

    I read elsewhere in the forum that for programs using forms, program acquisition is only set automatically by local forms, not global forms. Is this true?My use case is for webinars - we use the same form for most webinars so we use a global form. However, this now means I need to set up a camapig...

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Public Statistics
Date Registered ‎07-22-2011 07:45 AM
Date Last Visited ‎02-19-2020 01:20 AM
Total Messages Posted 165
Likes Received 45