About Leticia_DoPrado

Leticia_DoPrado · ‎09-30-2020

Septepmber 2020 here... is it possible or not yet?

Leticia_DoPrado · ‎09-30-2020

Six years later... does anyone know if this has been solved / if there's a way?

Leticia_DoPrado · ‎04-03-2020

So the "Total page views" are unique views on the stats below from the landing page statistics?

Leticia_DoPrado · ‎03-19-2020

Thanks Sanford! Is that the API user?

Leticia_DoPrado · ‎03-19-2020

Hi, It seems like I can't ever access from Marketo, campaigns that were created in Salesforce. But when I create the SFDC campaigns from a Marketo program, it works. For example, I created a campaign in SFDC, but Marketo programs or smart campaign flows don't see that campaign, I can't find it in Marketo. However, if I create a SFDC campaign from a Marketo program, then other programs or smart campaigns can find that campaign. Does anyone have any idea why this happens? It's a bit frustrating that SFDC campaigns created in SFDC aren't synched to Marketo. I already checked Adming > SFDC and they are synching properly. This has been an ongoing issue for us. I appreciate the help! Thanks -Leticia

Leticia_DoPrado · ‎03-19-2020

Hi, I followed your steps and my sync is working properly. It seems like I can't ever access from Marketo, campaigns that were created in Salesforce. But when I created the SFDC campaigns from a Marketo program, it works. 😞 Any ideas on what's happening and how i can fix it?

Leticia_DoPrado · ‎03-11-2020

But Marketo doesn't recognize a PDF file link as a link --right? For example if I am trying to see who clicked on the "download now" link on a web page, I can't use the filter for a smart list of "Clicked link in webpage" and select the PDF link. Is that really the case that Marketo doesn't recognize a file pdf link as a url / link?

Leticia_DoPrado · ‎02-05-2020

The email has not been moved, it resides under a folder inside a program. The token works properly by the way, it's just I have no idea where it lives. The email is sent by a SC --both the SC and the email live in different folders but under the same program.. When I select that overall program and click on My Tokens, this is what i get:

Leticia_DoPrado · ‎02-05-2020

They are {{my.tokens}}. I can't find them on the folder level, or program level. 😥

Leticia_DoPrado · ‎02-05-2020

Thanks Natalie! I'm referring to a "my." type of token, for example: {{my.Alert-Type}}. I know how to add the token to an email, I just want to go to where the token itself is setup, for example, where is this my.alert-type token setup so that I can see where it pulls the information from? Like, I know that in a webinar event program, I click on the program, and go on My Tokens and it allows me to edit or add tokens there, so i know what type of value the token is pulling and where it pulls from. I want to know where the "{{my.Alert-Type}}" token pulls the Alert-type from --does that make sense? I think it's a matter of me not understanding properly, but i know that it must be setup somewhere kind of like how I setup the webinar tokens.. I found this article but it still doesn't really explain where these tokens can be. They are definitely not on the folder or program level. 😥

Leticia_DoPrado · ‎02-05-2020

Hi everyone, I'm working on a couple of emails that are under a default program, and these emails use custom tokens. I wanted to see where I can find these tokens. When I click on the program name and click on My Tokens, there's nothing there. This article said I could select the program or folder and see the tokens, however, I don't see a way for me to select a folder. Is there a place that houses all tokens that exist in my Marketo instance? Thanks -Leticia

Leticia_DoPrado · ‎02-05-2020

Jacqueline, were you able to figure out where all tokens live?

Leticia_DoPrado · ‎02-05-2020

David, were you able to find out where the tokens reside? I have emails that use tokens but i cant find the tokens that are being used, they are not on the program level and I can't find tokens on Admin.

Leticia_DoPrado · ‎01-15-2020

Hi everyone, We use ON24 for our webinars and we've never had this error before. Out of 50 people registered, 6 of them have a status of "Registration Error". Marketo doesn't notify me that there's an error. I found out because some of them reached out to me saying the link to join the webinar doesn't work. People register, but when they get the confirmation email from Marketo their unique URL to join the call doesn't show up. Has anyone experienced this before? Was there a solution? What about anything to prevent this from happening again? Thanks -Leticia

Leticia_DoPrado · ‎11-25-2019

This was incredibly helpful Bianca, thanks for sharing!!! I would've had no idea what to do otherwise because nothing else was working!!!

Leticia_DoPrado · ‎11-25-2019

Also wondering if anyone has had a resolution for this. I'm going through the same issues right now.

Leticia_DoPrado · ‎11-22-2019

Hi, We're setting up some Facebook advertising and were wondering a few things: #1 where do we put the facebook pixel on a landing page? Is it in the Custom HTML under the Meta Tags? #2 Is it a requirement that you have a Business Ads Manager in order to send the custom audience from Marketo to Facebook? Or Can you just send the custom audience to Facebook's Ad Center? Thanks -Leticia

Leticia_DoPrado · ‎11-22-2019

Wyatt, was there a resolution here? Were they able to pinpoint the issue for you and fix it?

Leticia_DoPrado · ‎10-31-2019

Dan, just a follow-up question to that. what if we are setting up an event now and my instance timzeone is in EDT, but by the time the event happens us on the east coast will be in EST. What do I do? My even will be at 1PM Eastern Time. Do I set it up at 1PM EDT and tell people it will be at 1PM ET, or do I have to set it up in EDT but thinking that we will be in EST therefore I should really set it up for one hour before in EDT (12PM)? I just don't know if my Marketo will always just say EDT regardless if we in the East coast are in EDT or EST. Thank you!

Leticia_DoPrado · ‎10-31-2019

Thank you!!

Leticia_DoPrado · ‎10-30-2019

If I have two active revenue cycle models, can the same person be in both of them? I ask this because we are revamping our RCM and the campaigns that run people through it, but at some point, I will have to have people on both models when I activate the new one and then take some time to deactivate the old one. Thanks -Leticia

Leticia_DoPrado · ‎10-29-2019

Thank you!!

Leticia_DoPrado · ‎10-29-2019

I definitely had it mixed up!! I do have a campaign already set to do that --for some reason I thought I needed a transition in the RCM for a wait step, to basically reflect what the campaigns are doing. Thanks so much!

Leticia_DoPrado · ‎10-28-2019

Hi everyone, this is what the draft of our RCM looks like. I can easily create transitions for the steps that go from inventory to inventory, like the arrow that is circled in red, the transition for that is this: I am trying to create the transitions for Won => Wait 31 Days, and also for Lost => Wait 2 Months, and then also from the wait steps to the next inventory (i.e.: Wait 2 months => Recycle to Marketing), but I'm not sure how to do that in the smart list filter for those transitions. Does anyone have any idea how I can do this? I just don't know enough about RCM and the product docs aren't very helpful. Do you think it should be like the transition from Won => Wait 31 Days is Lifecycle Status New value is Won. Then from Wait 31 days => Recycle to Marketing should be Lifecycle Status New value is Recycle to Marketing? Or is that too vague? For additional context, I actually use smart campaigns under marketing activities that use triggers to this RCM and move people from one stage to the next. I'm not sure if that makes a difference in your answers to this question or not, but I figured I'd let you know. Thanks! -Leticia

Leticia_DoPrado · ‎10-28-2019

Josh, Where do you setup the picklist value? Thanks, -Leticia

Leticia_DoPrado · ‎09-17-2019

Hi, I know that with a smart campaign we can tell it to ignore communication limits. Can we do the same with email programs? Thanks Leticia

Leticia_DoPrado · ‎09-17-2019

good question!

Leticia_DoPrado · ‎09-05-2019

Thank you!

Leticia_DoPrado · ‎09-05-2019

Just to confirm it the email addresses should be separated by a comma, not a semi-colon, correct? Thanks!!

Leticia_DoPrado · ‎08-20-2019

Hi, We have evaluated our lead lifecycle model and the programs that run it, and have decided we need to make some changes --add certain lifecycle statuses, delete others, etc. Mostly, we will be condensing the current model. Do you guys suggest editing the current program that runs the model (cloning it and making the changes and then turning the new one on and archiving the old one) or creating a new program? Also, regarding the RCM (the visual model that lives under Analytics), is that actually connected to the program that runs the model? Or is it just a visual representation of what the model is and isn't actually connected to it? I'm not sure if I make changes to it, if it will affect or disconnect from the program that runs the model? Thanks, -Leticia

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Date Last Visited	‎11-10-2020 01:36 PM

Date Registered	‎02-23-2018 08:12 AM
Date Last Visited	‎11-10-2020 01:36 PM
Total Messages Posted	98
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