Mike_Reynolds2

Level 10

Joined the community 14-04-2014

Level 10

Portland OR

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Marketo Customer Care Rated Outstanding by TSIA for third consecutive ...

by Mike_Reynolds2 01-22-2018

Marketo Customer Care Rated Outstanding by TSIA for third consecutive year! Marketo® Customer Care ’Rated Outstanding’ by the Technology Services Industry Association for the third consecutive year! Yay! Starting 2018 in style! First, I would like to thank our Customers, for the continued partn...

Blogs

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Setting Up Secured Domains for Marketo Landing Pages – FIRST TIME SETU...

by Mike_Reynolds2 01-19-2018

NOTE: As of late-2019, a Secured Domains 'base' offering is now automatically included in all new customer subscriptions, and existing customers upon next renewal. This secures your first landing page domain and first tracking link domain. To make any domain changes, or purchase coverage for additio...

Documents

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admin
Re: Any update on when customers will be migrated to Munchkin v2?

by Mike_Reynolds2 01-10-2018

Hi Dan StevensThe change to Munchkin V2 isn't tied to the move to the Google Cloud. Our Engineering teams identified some blockers that prevented the migration and have been working to resolve those since then. Many of those blockers are resolved, but I don't have enough detailed info to say exactl...

Discussions

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Marketo Service Disruption: Root Cause Analysis

by Mike_Reynolds2 11-30-2017

Dear Valued Customers, This is a Root Cause Analysis for the service issue that occurred on November 20, 2017. Beginning at 12:10 PM, our systems experienced a network server disruption that limited the ability for users to log in to the Marketo platform. All Marketo services have been fully restore...

Documents

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Re: Major Marketo Lag

by Mike_Reynolds2 11-16-2017

Hi all. Sorry for the inconvenience that system slowness can cause. I can appreciate the frustration. I wanted to just make one note here. This discussion thread has been open for about 3 months now. The original issue at the beginning isn't the same occurrence as the others mentioned along the way....

Discussions

2163 1 5
Re: Can we hault A/B test in an email send program once it has started...

by Mike_Reynolds2 10-27-2017

Hi Melody,I'm sorry to hear that you had a bad experience with one of our Support Engineers this morning. I've found the records of your cases from your calls and wanted to make sure you got the right answer.It looks like on the most recent call, our Support Engineer was able to correct the wrong i...

Discussions

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Re: Chrome security warnings

by Mike_Reynolds2 09-21-2017

Hi Steph AndersonChrome's update will apply to all web pages, including your Marketo landing pages. If you have an SSL cert in your own website securing those pages, your visitors won't get that warning from Chrome. However, your Marketo pages aren't hosted on your website, so they wouldn't have th...

Discussions

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Re: Alert : docs site is down

by Mike_Reynolds2 09-08-2017

Greg, Can you test it again? Should be working, just need to confirm.Thanks,Mike

Discussions

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Re: Alert : docs site is down

by Mike_Reynolds2 09-08-2017

Greg, everyone,If you're currently logged into Marketo, please stay logged in and don't log out. This may be a bigger issue that could affect login access in certain countries, but only within the EMEA region. More info to come.Mike

Discussions

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Re: Alert : docs site is down

by Mike_Reynolds2 09-08-2017

Grégoire MichelYou're right. It's working in the US but our EMEA team is seeing the problem also. Thanks for tagging me on this. I'm getting our Ops team working on it right now.-Mike

Discussions

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