Mike_Reynolds2

Hi Sarah Mayer​ I'm reaching out to one of our Support Managers about this, but in the meantime, just so you know, you can always email SupportEscalations@marketo.com at any time if you need to get a case escalated for any reason.Thanks,Mike

Hi Andrew Johnson​The creation of the new fields is what initiates the backfill process. There isn't any way to create the fields without immediately starting that backfill process, so as soon as you create them, it kicks off. The scheduled time for your window is the time frame for when you should ...

Shirleen Solares​ Grégoire Michel​I've been doing some more research with the Engineering team and we may have a work around, but it would require some testing to confirm it would work as expected. Definitely would need a support case for it. Here's the details: If you make the change and remove the...

Mia Whitfield​Don't worry about having questions, that's what we set up this thread for! Besides, if you've got the question, it's guaranteed someone else does too, so this helps out other customers too!So the short version is that you won't have any problems with any of the above, but there are a ...

Hi Grégoire Michel​ Here’s the information I got from our engineering team.The ability to have SFDC score changes update values back inside of Marketo was a bug and that bug got fixed when a patch rolled out to correct something else related to the changes to the Marketo Salesforce sync. Here's what...

Hi Shirleen Solares​ Shirleen Solares​​, Grégoire Michel​Here’s the information I got from our engineering team.The ability to have SFDC score changes update values back inside of Marketo was a bug and that bug got fixed when a patch rolled out to correct something else related to the changes to the...

Aah, I see what you mean. No, the GTW login is totally separate from your Marketo login. So anyone who logs into the Marketo instance would be using the same GTW integration (unless you have a 2nd/3rd/4etc service integrated that others use) Everyone's login to the Marketo instance itself is the sam...

It'll reset it for that particular login to GoToWebinar. It's generally best practice to only use the one login ID for the one service, so in that case it'd only affect this one place. But, if you have that ID in use somewhere else, like for an individual's login ID or for the login credentials with...

403 error is almost always a login credentials issue. Open up the LaunchPoint service and log into the account from there. Probably going to need to reset credentials, but that's almost always the way to fix it.