Mike_Reynolds2

Hi Greg,If the MLM or MSI packages haven't been installed yet, you can just go ahead and install them. The changes here and the scheduling involved are really meant just for existing customers who already have the packages installed and need to recreate the fields to replace the previous ones.Thanks...

MLM can't be installed new any more. The package has been removed entirely so that people don't have to install it and then immediately remove it again. So the only option would be to manually recreate the fields, which is better anyway because it lets you pick and choose which fields are useful as ...

Hi Mia Whitfield​ The first (and probably most important) question is whether you've already recreated the new fields in SFDC. The action of recreating the fields in SFDC is what starts the backfill process and kicks the whole thing off to start. That's what is being scheduled--the date range for wh...

Greg,Makes me suspect field permissions. Check the field level security setting and make sure the "read only" access is un-checked. In Adding Marketo Fields to Salesforce Enterprise/Unlimited Edition it's step 8. If the sync user can't write to the field, that would definitely cause the issue there....

Greg,The sync of data to the fields will keep going until January 31st, 2017. That's the cut off date when the sync stops. Whether you recreate the fields or not, data still passes to the old fields until that date--no change has been made there yet. So, if you're seeing problems with values syncing...

Greg,I stand corrected! There are some tokens that can be used in the To Other Email addresses field of a Send Alert flow step.Send Alert - Marketo Docs - Product Docs

Hi John Danielson​ Try making a change to the field value for at least one record on both Lead and Contact objects. Creating the fields is part one, but the sync cycle needs to know that the field exists in order to pull it down to Marketo, so part two is generating a SysModStamp on that field to ge...

Hi Danni Holleran​Send Alert flow steps won't be able to use tokens at all. It's a great idea for a feature, so it's something you can vote for on the Ideas page where new product suggestions can be made for the Product team.

Thank you Sheila Baker (247)​ this is great info!

Hi Dawn Richcreek​ If you've already created any of the fields, then your instance is already going through the backfill process and resulting resync now. Best to avoid that in general so we can stick to the schedule, but it's not any kind of critical problem. Just be aware that it's already running...