Mike_Reynolds2

Dan Stevens​, Sarah Herrmann Can you try going to the Products page and first un-check the "following" options, then re-check both of them again? We'll need to wait for another announcement again to test this, but let's give this a try.

Sarah Herrmann​, thank you for the info. I'm investigating this from our side and will let you know as soon as I have more info

It's set to Following by default, and that's the mechanism that is used to make sure the announcements reach the notifications when an announcement is made. We've been looking into some revisions in the announcements, but it's too early still to get into specifics there. Let me look closer into what...

Dan Stevens​ Ok, so that's probably something different. Check the space directly and see if you're following the spaceCheck in Products and also Support as well since those are the two main areas where the announcements like the one we were looking for will come out.

Dan Stevens​ That may make a big difference here. Are you saying that you get the emails from other notifications? I was under the impression that you weren't getting any emails at all. If there is an Announcement (like the screenshot above), then that should show in your notifications. If you just ...

Dan Stevens​, Sarah Herrmann​,I've been working with our Community support teams and they do see that the server logs show the notification emails being sent. The log shows a "250ok" reply, which is the universal "yup, we got it" reply an email server gives when they acknowledge receipt of an email....

Ande Kempf​ You should also check out this doc: Maintaining a Directory of Leads Bouncing Emails It'll let you keep an eye on all leads bouncing emails. Some leads can get successful deliveries after having a bounce previously (under certain circumstances), so this doc also shows how to ID those lea...

Just to add on to what Justin Cooperman​ mentioned about bounce activities coming in after the delivered activity, these are called Out Of Bounds (OOB) bounces. There's a good discussion here that explains it in more detail: Re: What does "550 internal oob The recipient is invalid" mean ? ...... Har...

My mistake. Sorry, my view got cut off and I didn't see. Let me keep checking into it and get back to you soon.

Dan Stevens​ Thanks for the screen shots. We may still have a problem here, but let's just check one last thing. With the Inbox notifications, the right side doesn't show in the screen shot, and that's where the email settings are put. Look for the "Email" check boxes on the right side. That's what ...