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When Marketo introduced online support as an initial triage I was a little bit reluctant to try it out. It's not the first time I've moved into a "low-touch" support funnel and I was skeptical that it was a cost saving measure.I could not have been more wrongI'd like to share my experience with the ...
Hey Gregoire,I actually thought of that - but I figured Cathal would have a solution!That said, this is an issue that I've seen happen in multiple instances over the past few years.I actually got help from an amazing trio of Marketo support guys (starting from Sam on the chat and up to Albert (engin...
Hey Alec,I'll skip the long intro about nurturing theory and get straight to the point for once Using 2 triggers is always an OR condition, so where you are saying "Added to Opportunity" - That's a trigger, regardless of the stage it's at.Where you are including the field change for the opportunity ...
Hi Ajay,Like Pierce, we generally recommend to our clients that they handle lead assignment in Salesforce and not through Marketo. There are a number of reasons, but the simplest is that you have to work very hard to twist Marketo into making complex decisions at a single point. It's certainly achie...
Joy, thank you for taking the time to thank every person who answered personally - It's a rare thing to be that attentive in this digital age... It is a very good sign for whoever has got you looking after their Marketo Guy
Hi Joy,The answer is Yes! It is absolutely transformative, even for companies with solid IT teams.As a Marketo consultant, one of the tasks I've always loathed was when clients wanted to redesign their email templates. I've been fluent in HTML since around 1995, but creating templates that are respo...
Hi Jennifer,Let me preface by apologizing in advance for the "it depends" answer - but... It depends Depending on what you want to do, you'll be able to differentiate in a flow, or you'll require 2 separate campaigns.Many of the actions you can take in Marketo allow you to "add choice", so if what y...
Hey David,This is a great idea, particularly when you work with large teams. I've done it before and I tended to use Camtasia Studio for recording screens and audio as well as editing. It's not the best software out there for video editing, but given that all I needed to do was record slides, market...
It's certainly not the easiest integration I've ever had to set up.When it comes to social the easiest tool I've set up is Oktopost - Create a few fields - put the Marketo credentials in their system - Go. It takes about 15 minutes. If you're using GTM - End to end I did the setup for my instance i...