Mark_McGriff

Mark_McGriff · ‎07-13-2021

Following breadcrumbs it looks like with have an ‘Inactive” detour on our Lifecycle processing campaign that will change the value on inactive users after 90 days from “Name/MEL” to “inactive”. This changed a LOT of data values on all of those records. My question is, do I manually change all of these back to what they were before? Or just continue to engage them and let nature take it’s course to bring them back in? Would I still be able to market to them? It looks like I can still pull the “Marketable users” into campaigns

Mark_McGriff · ‎07-13-2021

So it looks like, for some reason the Revenue Stage was changed on July 8th from "name" to 'Inactive" I have no idea how that might have happened. It looks like I can change the Revenue Stage field back to name but will that blow everything up in my instance? I'd still like to figure out how that happened though.

Mark_McGriff · ‎07-13-2021

Hello all, I have a question regarding a sharp fall off on the first stage of our SPA. We average around 260K members in the "name" stage in our database. On the 8th of last week we saw a tremendous drop off of that # with an outflow of over 243K. Two questions 1. How would something like that be possible? What would cause something like that to happen? 2. Why does it look like none of those people moved to another stage? Any help is appreciated, Mark

Mark_McGriff · ‎06-28-2021

Good Morning Joe, Sorry for the tardy response. The answers to your questions is yes to the email send, but the email resides in another folder in hte email program. M~

Mark_McGriff · ‎06-23-2021

Morning all, This is probably an easy fix but I can't seem to find it. Why is the email I send not showing up on the Email tab on Track Engagement? Thanks in advance for any responses? Mark

Mark_McGriff · ‎05-12-2021

Well that was easy! 🙂 thanks, Sanford! M~

Mark_McGriff · ‎05-12-2021

Good Morning, I found an old discussion asking if it was possible to remove the .HTML extension from landing page URLs and the response was that it was, but there was no explanation about how to do it. Can someone please explain how this is done? thank you, Mark

Mark_McGriff · ‎05-04-2021

Thanks Chris, I guess we'll have to live with the feed as is. appreciate the response, Mark

Mark_McGriff · ‎05-04-2021

Hello, Our company is about to roll out a new chat feature on our website. I'd like to build a smart campaign that will capture any engagement through the chat as an "interesting moment". Has anyone tried to do something like this? I tried looking for some Marketo documentation on the subject but picking's are slim. thank all, Mark

Mark_McGriff · ‎04-29-2021

Hello, Is there a way to configure MSI alerts to show only the emails marketing wants sales to see? Thanks all, Mark

Mark_McGriff · ‎04-29-2021

It does, Jessica! thank you so much! M~

Mark_McGriff · ‎04-29-2021

Marketo says “The engagement score makes it easy to see how effective the content in your engagement program is. The score ranges from 0 to 100. ” https://docs.marketo.com/display/public/DOCS/Understanding+the+Engagement+Score#:~:text=The%20engagement%20score%20makes%20it,ranges%20from%200%20to%20100.&text=To%20give%20people%20a%20chance,72%20hours%20after%20each%20cast. But on this lead, Engagement is 150 How is that possible? thanks in advance, Mark

Mark_McGriff · ‎03-22-2021

Thanks cslauson, Perhaps it's a Marketo bug. I've submitted a support ticket to Marketo. Let's hope we hear something soon. As a workaround I'm cloning to a program that does come up in the dropdown and then "moving" the email to the correct program. It's not great, but it works. M~

Mark_McGriff · ‎03-22-2021

Good Morning, When I try to clone an email this morning, it will not recognize the program I want to clone too. Any one else experience this? thanks, Mark

Mark_McGriff · ‎03-09-2021

Thanks Amy, Sorry for the tardy reply. Yes, I've googled Marketo/Pathable integrations and couldn't find anything. I believe Pathable is relatively new and they mentioned they've done very few integrations with Marketo. I've submitted a support ticket but haven't heard back form Marketo yet.

Mark_McGriff · ‎03-03-2021

Hello, We are looking at Pathable as a new event launchpoint partner. Does anyone else use them? How is your experience? Any insights on integration with Marketo? thank you, Mark

Mark_McGriff · ‎10-08-2020

We have recently moved to the new Next Gen UX platform of Marketo. I understand that Drag and Drop is not available anymore for moving programs and folders. But from the new Marketo documents, it explains that programs can be “moved” to other folders by right clicking the program and picking a folder to move too. I can move from folder to folder, but not to Archive. When I try to do this for a program it does not give me the option to move the program to an Archived folder. Any suggestions about how to make that work?

Mark_McGriff · ‎05-04-2020

Hi Tori, Please forgive the tardy response. I was waiting for confirmation from my SFDC team that yes, we will be building a completely new version of SFDC. At this time they are still trying to figure out if it will be a new instance of Classic or move to Lightning. I'll reach out to Professional Services and set up a call to discuss options. Any further guidance is appreciated. Mark

Mark_McGriff · ‎04-24-2020

Good afternoon all, Over the next few months our company will be migrating our SFDC platform to the new Lightening. I'll be responsible for making sure the migration is seamless and sync's properly with our Marketo instance. Is there any guidance for how to manage this? Or would it be better to seek support from Marketo? Thanks in advance for any responses, Mark

Mark_McGriff · ‎01-22-2020

Hello all, Can Marketo be restricted from deleting records from Salesforce (or any CRM)?

Mark_McGriff · ‎01-14-2020

Thanks Sanford. I'll ask my SFDC admin about it. It seems to work 99% of the time. We just get these random one offs every now and then.

Mark_McGriff · ‎01-14-2020

It looks like the sync failed. Not sure what "District id value of incorrect type" means

Mark_McGriff · ‎01-14-2020

Hi Tracy, Thanks for the response. Yes, we have the 'Update Fields & Sync" campaign set before the "Send Alert" campaign. You can see we also have a wait step in the flow of the "Update Fields and Sync" campaign, so I'm not sure why the record is not being created in SFDC.

Mark_McGriff · ‎01-13-2020

Recently the token {{SP_Send_Alert_Info}} in our alert emails is dropping the SFDC link. Not all the time, just occasionally and randomly. Any thoughts as to why that might be happening?

Mark_McGriff · ‎01-03-2020

Hi Greg, Late to the party, but had a follow up question regarding your smart campaign. In the instance I inherited there was a second trigger (Data Value Changes) is that trigger necessary for the campaign to run properly? thanks Mark

Mark_McGriff · ‎11-21-2019

I think I'm almost there Sanford, thank you. But it doesn't seem to give me the option to remove the thank you page?

Mark_McGriff · ‎11-21-2019

Hi Sanford, I was able to find the two unsubscribe pages (page 1. unsubscribe, page 2. Thank you for unsubscribing) Can't figure out how to disable #2. Okay, I think I may have found it. When I go to edit the unsubscribe page there's a filter for the Thank You Page. But as as now it looks like it's set to stay on the page. Which doesn't seem correct? Could I just remove the choice here to stop the thank you page?

Mark_McGriff · ‎11-21-2019

Follow up question regarding the unsubscribe confirmation page. I just got a snarky response from someone who unsubscribed from our emails because they received an unsubscribe confirmation page once they unsubscribed. I've looked all through my instance but cannot find where such a page exists. Is there such an animal? And, if is does exist, can it be disabled so people will not receive another page after unsubscribing? thanks, Mark

Mark_McGriff · ‎11-21-2019

Thanks, Mariah Great suggestion! Can you suggest some documentation that guides one to set up a smart campaign for that action? M~

Mark_McGriff · ‎11-18-2019

This is probably a silly question: Does a lead ever revert back to open status after becoming MQL if they're not followed up by a sales rep after a certain amount of time? I don't believe it does, but looking for confirmation. thanks, Mark

Online Status	Offline
Date Last Visited	‎09-03-2021 07:15 PM

Date Registered	‎02-19-2019 08:25 AM
Date Last Visited	‎09-03-2021 07:15 PM
Total Messages Posted	46
Likes Received	3

Top Badges Earned

Re: Success Path Analyzer Question

Re: Success Path Analyzer Question

Success Path Analyzer Question

Re: Email not showing up in Track Engagement Email...

Email not showing up in Track Engagement Email tab

Re: How to remove the HTML extension on Marketo la...

How to remove the HTML extension on Marketo landin...

Re: Marketo Sales Insight Email Alert question

Capturing live website Chats as Interesting Moment...

Marketo Sales Insight Email Alert question

Re: Engagement Score questionH

Engagement Score question

Re: Cloning emails does not recognize program

Cloning emails does not recognize program

Re: Is Pathable an approved Launchpoint Event part...

Is Pathable an approved Launchpoint Event partner ...

Moving Programs in the new Marketo Upgrade to Next...

Re: Migration to new Salesforce platform, Lighteni...

Migration to new Salesforce platform, Lightening.

Restricting Marketo from deleting CRM records

Re: {{SP_Send_Alert_Info}}

Re: {{SP_Send_Alert_Info}}

Re: {{SP_Send_Alert_Info}}

{{SP_Send_Alert_Info}}

Re: "Lead Was Deleted from SFDC" removed a person ...

Re: Can we remove the confirmation process for uns...

Re: Can we remove the confirmation process for uns...

Re: Can we remove the confirmation process for uns...

Re: MQL Status Question

MQL Status Question