About Mark_McGriff

Mark_McGriff

Well that was easy! 🙂 thanks, Sanford! M~

Mark_McGriff

Good Morning, I found an old discussion asking if it was possible to remove the .HTML extension from landing page URLs and the response was that it was, but there was no explanation about how to do it. Can someone please explain how this is done? thank you, Mark

Mark_McGriff

Thanks Chris, I guess we'll have to live with the feed as is. appreciate the response, Mark

Mark_McGriff

Hello, Our company is about to roll out a new chat feature on our website. I'd like to build a smart campaign that will capture any engagement through the chat as an "interesting moment". Has anyone tried to do something like this? I tried looking for some Marketo documentation on the subject but picking's are slim. thank all, Mark

Mark_McGriff

Hello, Is there a way to configure MSI alerts to show only the emails marketing wants sales to see? Thanks all, Mark

Mark_McGriff

It does, Jessica! thank you so much! M~

Mark_McGriff

Marketo says “The engagement score makes it easy to see how effective the content in your engagement program is. The score ranges from 0 to 100. ” https://docs.marketo.com/display/public/DOCS/Understanding+the+Engagement+Score#:~:text=The%20engagement%20score%20makes%20it,ranges%20from%200%20to%20100.&text=To%20give%20people%20a%20chance,72%20hours%20after%20each%20cast. But on this lead, Engagement is 150 How is that possible? thanks in advance, Mark

Mark_McGriff · ‎03-22-2021

Thanks cslauson, Perhaps it's a Marketo bug. I've submitted a support ticket to Marketo. Let's hope we hear something soon. As a workaround I'm cloning to a program that does come up in the dropdown and then "moving" the email to the correct program. It's not great, but it works. M~

Mark_McGriff · ‎03-22-2021

Good Morning, When I try to clone an email this morning, it will not recognize the program I want to clone too. Any one else experience this? thanks, Mark

Mark_McGriff · ‎03-09-2021

Thanks Amy, Sorry for the tardy reply. Yes, I've googled Marketo/Pathable integrations and couldn't find anything. I believe Pathable is relatively new and they mentioned they've done very few integrations with Marketo. I've submitted a support ticket but haven't heard back form Marketo yet.

Mark_McGriff · ‎03-03-2021

Hello, We are looking at Pathable as a new event launchpoint partner. Does anyone else use them? How is your experience? Any insights on integration with Marketo? thank you, Mark

Mark_McGriff · ‎10-08-2020

We have recently moved to the new Next Gen UX platform of Marketo. I understand that Drag and Drop is not available anymore for moving programs and folders. But from the new Marketo documents, it explains that programs can be “moved” to other folders by right clicking the program and picking a folder to move too. I can move from folder to folder, but not to Archive. When I try to do this for a program it does not give me the option to move the program to an Archived folder. Any suggestions about how to make that work?

Mark_McGriff · ‎05-04-2020

Hi Tori, Please forgive the tardy response. I was waiting for confirmation from my SFDC team that yes, we will be building a completely new version of SFDC. At this time they are still trying to figure out if it will be a new instance of Classic or move to Lightning. I'll reach out to Professional Services and set up a call to discuss options. Any further guidance is appreciated. Mark

Mark_McGriff · ‎04-24-2020

Good afternoon all, Over the next few months our company will be migrating our SFDC platform to the new Lightening. I'll be responsible for making sure the migration is seamless and sync's properly with our Marketo instance. Is there any guidance for how to manage this? Or would it be better to seek support from Marketo? Thanks in advance for any responses, Mark

Mark_McGriff · ‎01-22-2020

Hello all, Can Marketo be restricted from deleting records from Salesforce (or any CRM)?

Mark_McGriff · ‎01-14-2020

Thanks Sanford. I'll ask my SFDC admin about it. It seems to work 99% of the time. We just get these random one offs every now and then.

Mark_McGriff · ‎01-14-2020

It looks like the sync failed. Not sure what "District id value of incorrect type" means

Mark_McGriff · ‎01-14-2020

Hi Tracy, Thanks for the response. Yes, we have the 'Update Fields & Sync" campaign set before the "Send Alert" campaign. You can see we also have a wait step in the flow of the "Update Fields and Sync" campaign, so I'm not sure why the record is not being created in SFDC.

Mark_McGriff · ‎01-13-2020

Recently the token {{SP_Send_Alert_Info}} in our alert emails is dropping the SFDC link. Not all the time, just occasionally and randomly. Any thoughts as to why that might be happening?

Mark_McGriff · ‎01-03-2020

Hi Greg, Late to the party, but had a follow up question regarding your smart campaign. In the instance I inherited there was a second trigger (Data Value Changes) is that trigger necessary for the campaign to run properly? thanks Mark

Mark_McGriff · ‎11-21-2019

I think I'm almost there Sanford, thank you. But it doesn't seem to give me the option to remove the thank you page?

Mark_McGriff · ‎11-21-2019

Hi Sanford, I was able to find the two unsubscribe pages (page 1. unsubscribe, page 2. Thank you for unsubscribing) Can't figure out how to disable #2. Okay, I think I may have found it. When I go to edit the unsubscribe page there's a filter for the Thank You Page. But as as now it looks like it's set to stay on the page. Which doesn't seem correct? Could I just remove the choice here to stop the thank you page?

Mark_McGriff · ‎11-21-2019

Follow up question regarding the unsubscribe confirmation page. I just got a snarky response from someone who unsubscribed from our emails because they received an unsubscribe confirmation page once they unsubscribed. I've looked all through my instance but cannot find where such a page exists. Is there such an animal? And, if is does exist, can it be disabled so people will not receive another page after unsubscribing? thanks, Mark

Mark_McGriff · ‎11-21-2019

Thanks, Mariah Great suggestion! Can you suggest some documentation that guides one to set up a smart campaign for that action? M~

Mark_McGriff · ‎11-18-2019

This is probably a silly question: Does a lead ever revert back to open status after becoming MQL if they're not followed up by a sales rep after a certain amount of time? I don't believe it does, but looking for confirmation. thanks, Mark

Mark_McGriff · ‎11-18-2019

Hello all, Just diving into email reporting metrics Question regarding the Email Performance Report When I run an email performance report of my whole universe for FY18 here are the metrics I receive But when I run the same dates on the Email Insights report I get completely different Numbers. Especially on the total Send (2.01m to 4.12m) Any ideas why this is happening? Any insights would be great! Thanks, Mark

Mark_McGriff · ‎11-05-2019

Hi Katie, And updates on when the ebook will be available? thanks, Mark

Mark_McGriff · ‎06-11-2019

Thanks Sanford, Yes, that was my original thought as well. The content is vastly different so it probably makes sense to go with different programs. Only been working with Marketo for about 4 months now so still learning my way around. I'll dive into your suggestions a bit later when I get my feet under me and become more comfortable with how everything works.

Mark_McGriff · ‎06-11-2019

Hello Community, Probably a silly question, but is there a smart list filter that will send a specific email to contacts depending on their title? best, mark

Mark_McGriff · ‎05-10-2019

Hey Nick, That was my next step. All indications are that fields are mapped but I'm waiting on the SFDC team to grant me admin rights. This is an inherited Marketo experience so I'm having to audit what's working/set up/not working. Thanks for the documentation. M~

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Date Last Visited	yesterday

Date Registered	‎02-19-2019 08:25 AM
Date Last Visited	yesterday
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Re: How to remove the HTML extension on Marketo la...

How to remove the HTML extension on Marketo landin...

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Capturing live website Chats as Interesting Moment...

Marketo Sales Insight Email Alert question

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Engagement Score question

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Cloning emails does not recognize program

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Is Pathable an approved Launchpoint Event partner ...

Moving Programs in the new Marketo Upgrade to Next...

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Migration to new Salesforce platform, Lightening.

Restricting Marketo from deleting CRM records

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Re: {{SP_Send_Alert_Info}}

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{{SP_Send_Alert_Info}}

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MQL Status Question

Email Performance Reports not matching up?

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Smart list filter that will send a different email...

Re: Lead Score not showing up in Sales Insight