Do they click 3 times? On Wed, Jun 12, 2019 at 2:39 PM Sanford Whiteman < ... View more

Hi Chris, Thanks so much for this useful information! In the case of the particular client I am working hardest with on this topic, unfortunately we don't have the option of using web page visits on many of the emails we are sending these days because they lead to other sites. But I'll bear this in mind, for sure! Denise ... View more

Hi Chris, Yes, you're right that I'd be docking (or just not crediting) the first-time real clicks. I was thinking of that as interim solution until I've devised a good method of identifying the known-bot-click-domains in our database. Since we mostly target large companies I have the impression just looking though "clicked" lists that most of them employ link scanners so I think I'm okay with erring on the side of under-reporting. How do you handle clicks in terms of email program success status? That is, does "clicked" count as success? Thank you for your input! Best, Denise ... View more

Hi Sanford Whiteman‌ & All - I just posted this question but realized I did so to an old thread. Meant to post it here. I'm wrestling with this issue, too, for my clients. It makes it really hard to evaluate the impact of emails unless they lead to a form. My latest idea is to only change someone's program status to clicked if they have clicked at least twice (or 3 times) on any of the links. E.g.:   Filter 1 Clicks link in email, email is A, link is A Min number of times = 2   Filter 2 Clicks link in email, email is A, link is B Min number of times = 2   etc.... a filter for each link (and filter logic is "any"). A bit of a nuisance to build when emails have multiple links. But what do you think? Wouldn't this tactic have a better chance of weeding out  link scanners? I'm assuming, of course, that the first click is the link scanner but if there's a 2nd click it's a person. ... View more

Yes, of course. I am trying to populate it in SFDC, not in Marketo. I know that I can't populate an Account field in Marketo. Your suggestion about asking sales to id the accounts in SFDC is funny. We don't have an SFDC Admin right now. I'm looking into a tool. ... View more

I did create the Target Account field on the account object. But it's not populated. I'm trying to get it populated. Sales provided a Google Sheet with a list of the Target Accounts but it doesn't contain the Account ID. I used the Google Sheet to create a smart list in Marketo and was hoping I could export that out with the SFDC Account ID and then import it back into SFDC to populate the Target Account field but I can't do that because the SFDC Account ID is not in Marketo. ... View more

Hey Sandy - The auto-replies I'm seeing say the person is no longer with the company. So are you thinking this is server-side forward set up that was never modified when the people it forwarded to left the company? ... View more

So here's the thing, I was thinking I could export a smart list from Marketo of the Target Accounts and them update them by importing the list into SFDC with the Target Account filled in. But you can only use the SFDC import wizard to do that if the SFDC Account ID is in the list. The SFDC Account ID isn't in Marketo. Any ideas as to how to get it there or some other method? I tried creating a report in SFDC and putting in all the Accounts to get the IDs that way but the report only lets you put a limited number of characters in the Account Name contains filter so that didn't work. ... View more

Hi Ronnie, Marketo can read but not write to Account fields. If you run a campaign to change "Company" field value that's actually an account field (because the Contact qualifies for the smart list) the field will not update in SFDC. It will ONLY update in Marketo. And then you have mismatched data between Marketo and SFDC. Denise ... View more

Why would the bounce come back to us rather than to the person who forwarded the email? On Tue, May 21, 2019 at 9:25 PM Sanford Whiteman < ... View more

Hi Ronnie, Yes, we are using SFDC. And I have this issue with another field, too. I know that Marketo can write to a Contact field, of course. But in SFDC, how would I transfer the value from the Contact to the Account? As far as I can see, you can't map Contact & Account fields. Thanks, Denise ... View more

I found it in the Email Suspended Cause field. ... View more

Actually, Ronnie's question makes me realize I have a harder problem than I was thinking about at first. The Target Account field has to be on the Account - and Marketo can't write to Account fields. ... View more

Hi Mark, It could be a configuration issue, as Nick suggested. However, I've just logged support cases for 2 of my clients because scoring events are not missing from MSI. In these cases, it's not that there are NO scoring events but rather that some are missing. So you may be dealing with a bug. Denise ... View more