Keith_Nyberg2

Hey Anita,I will be available today for the next hour (12PM PST). Feel free to email knyberg@sugarcrm.com if you are able to meet soon and i will reply with a meeting dial-in. If not, maybe send me an email with some screenshots and I will do my best to help you troubleshoot.Sincerely,Keith Nyberg

Hi Anita,It sounds like you built a triggered smart campaign after sending the email. Trigger campaigns run real time, meaning if you sent the email in the past none of the delivered results will show in the campaign because it will only capture emails delivered in the future. You can fix your progr...

Hi Cindy,I would recommend checking the program type you created as Grégoire mentioned. Ensure it is an Email Send program.Sincerely,Keith Nyberg

Hey Guys,Thanks for the response. We have roughly 15 assets that a prospect could consume behind our global form. A brief list is provided below.Gartner Magic Quadrant for SFAAnalyst Report: Ovum IBMeBook: Six Tips for Putting Your CRM into OverdriveAnalyst Report: ForresterSo take Gartner for examp...

Hi Courtney,Correct! Old landing pages build before the new CNAME domain is switched will revert to the new domain once swapped. Adding your old CNAME as an additional domain should keep your old links active (meaning the LP will be current, but the URL still displays the old CNAME).Let me know if y...

Hey Courtney,We flipped the switch a while back. Be sure to add your old CNAME as a "New Domain Alias", and both your new and old links should work! See my reply to Michelle for more detail.Sincerely,Keith Nyberg

Hey Michelle,I edited the current "Domain Name" to our new alias, (new = info.sugarcrm vs old = suga.sugarcrm.) Once I was done with that I added the old CNAME as a domain alias (see screenshot attached). This allowed us to keep all of our old links active. So if you follow this link, SugarCRM | Gar...

Hey Tracie,I agree with Michael, add a 4 week wait to your add to stream campaign. Set stream 1 to run daily. Then build a new stream for each email your nurture. You can then create a transition rule in Stream #2 that says. Was sent stream #1 email, wait 4 weeks then add to Stream #2. Stream #2 run...

You could create a new program for each stream if you cannot have multiple streams. Then build in remove from old nurture in the flow step of your add to new nurture transition rule.