Roxann_McGlump1

In my experience, it's usually one of the neighbors' fault. If your Marketo instance was responsible, we will notify you and ask you to go through the blacklist remediation process to purge possible spam trap leads. Customers who trigger spam traps can be moved to a range of quarantine IPs until t...

Hello Ajosh,You should be able to pull a Smart List using the filter "Email Bounced" and specify the email you sent. This will give you a list of leads who bounced the email. If you want to break it down even further, you can include the "Category" constraint with a value of '1' or '2'. Category ...

Hi Anastasia,If the email is suspended, it usually means someone on the IP hit a spam trap and got the IP blacklisted, and your email got bounced as spam as the result. If you are on the shared IPs, the Marketo instance responsible for the spam trap hit and blacklisting may or may not be yours. I ...

Hello Eric,'Email Suspended' is a historical field. A more accurate name for this field would probably be 'This email was suspended at some point in its history.' You can check the timestamp on the 'Email Suspended' field and if it is more than 24 hours ago, the lead is not currently suspended. I...

Hello Anastasia,Marketo sorts bounces into two categories. Category 1 is for emails bounced as spam, Category 2 is for emails bounced as invalid address. If a lead bounces as Category 1, the lead is suspended. If it bounces as Category 2, it is set to Email Invalid instead. You can see the bounc...

Hi Dan, Yes, that is what I would recommend.

Hi Dan,Given the nature of my testing (a bunch of newly created leads) the most recently created would also be the most recently updated, so you might want to do some testing on your own to determine if the create date or the update date is the determining factor.

Hi Danish,I would suggest that you contact support with the details of the issue so they can troubleshoot with you. In order to determine what is happening, the we would have to take a look at the engagement program to see the details of how it is put together.

Hi Dan,In the situation you describe, only one lead would show the form fillout activity and the email would only be sent out to that lead. In my testing, when there are duplicate leads, form fillout activities were attributed to the most recently created lead.

Hi DanThe value for the old shared key can be found here: http://pages2.marketo.com/rs/marketob2/images/Marketo%20DKIM.txt You can check the value for the key on your DNS using NSLookup or one of the many available third-party tool. Personally, I like the DKIMCore tool​. If you use that tool, you w...