Garret_Ferguson

**This functionality is not yet connected across all of Marketo's systems**In July of 2020, Marketo added the ability for customers to set their Preferred Support and Marketing Language preferences directly in Community. This will allow our customers to have greater control in setting the language t...

Marketo Support and our designated third party Agencies and Partners are teaming up to bring you even greater success! We are rolling out a process for our Partners to be able to open and manage Support tickets on behalf of the customers they work with, without having to take one of the customer's l...

This article explains the steps for a Partner to manage the support tickets they have raised on behalf of customer accounts they work with. This is a new functionality that is being rolled out in phases. For information on other steps in this process please see our Overview Page.____________________...

This article explains the steps for a Partner to submit a support ticket on behalf of customer accounts they work with. This is a new functionality that is being rolled out in phases. For information on other steps in this process please see our Overview Page.________________________________________...

This article explains the steps for a Customer Support Admin to respond to Support Authorized Partner requests from Partners they work with. This is a new functionality that is being rolled out in phases to our partners. For information on other steps in this process please see our Overview Page.__...

This article explains the steps for a Partner to request Support Authorized Partner status on accounts they work with. This is a new functionality that is being rolled out in phases. For information on other steps in this process please see our Overview Page._________________________________________...

The content of this article has been moved to:https://nation.marketo.com/t5/Support-Blogs/Partner-Support-Submitting-cases-on-behalf-of-your-Customers/ba-p/299853