Diane_Schmid

We recently started using a localized unsubscribe/preference center as opposed to the global unsubscribe and I just wanted to see if anyone else is doing this as well, and if so, if you have any suggestions on how to accurately track/report on unsubscribes. I'm currently using a smart list that has...

I'm trying to set up an A/B date/time test using an email program, but I'm realizing that you can only choose one email and then have it send out at different dates/time, however that's not what I want. What I want to do is have Email A go out at 7am and Email B go out at 6pm. The reasoning for th...

Not sure if anyone else has experienced this before, but in my email performance report the open count is at 3,238 as shown below:However, when I run a smart list using the opened email filter, I get a lead count of 3,190. So is the 3,190 the unique opens where the 3,238 is the total opens? And if s...

Not sure if anyone has any suggestions on this, but we deal with a 3rd party advertiser who we send dedicated email campaigns for and they have a suppression file of about 1 million records. At our previous ESP we would just send the files over and they would be able to suppress them from our campa...

I recently set up an A/B email test where I thought 50% of my list was getting the A/B test, and then the remaining 50% would get the winner, but it appears that only 50% of my entire list received the test and winner. My smart list size was 78K, so I was under the assumption that 50% of that would...

Does anybody know the specific safe-sender/whitelisting instructions for ATT.net, Bellsouth and SBCglobal? We're sending a message to these specific ISPs and want to make sure they add our sender address as a safe sender, but our audience tends to be older, so we want to be able to provide specific ...