KCS_Integration

Note: Once you have migrated to Admin Console, you can manage your support cases through the feature provided in the Admin Console Platform. To learn more, visit: https://experien...

When a customer triggers a blocklisting on Marketo's shared IP range that customer is moved to a set of IPs we call the quarantined IP range. We do this to protect the health of...

Unfortunately, we can only provide you with whatever information the blacklist provided to us. This information should all be included in the notification email you received from ...

In your email link performance reports, you may see a "malformed link." This occurs when invalid or empty URLs are present in an email asset. These links are transformed into a br...

When using Marketo it is not a requirement to set up DNS text records for SPF and DKIM. However, Marketo recommends setting up SPF and DKIM because it improves the deliverability ...

By default exported reports are limited to 100 rows but it can be changed by navigating to 'User Settings' > “Number of Rows in Excel Export” The maximum number allowed is 10,0...

All the Recommendation Bar customization options are available within the RTP account settings page: Colors: Link Color: select the color from the dropdown choices.Backgroun...

No - It’s done automatically and behind the scenes. The algorithms used by our proprietary technology automatically present relevant content to your audience segment using digita...

New Lead with no email address and no Marketo cookie: If a new lead fills out a Marketo form, their Marketo cookie is created, lead details (including the cookie) will be updated...

List imports can fail for a number of different reasons, so finding what that reason was is the first step to fixing what went wrong. When a list import fails to import leads, th...