KCS_Integration

IssueWhen using Email Insights or other email tracking in Marketo, the device metrics do not always show the proper device that was used to open the email. Marketo tracks opens of emails through a single pixel on the email that when images are loaded it tracks it as an opened email. However your sta...

IssueNo predictive content loads after embedding the JavaScript code for Rich Media Recommendation:The error: "Cannot read property 'assets' of undefined ", is visible when you inspect the website and check for the errors under the Console tab. SolutionIf there is only one piece of predictive conten...

IssueIssue DescriptionOccasionally, one leads information may be shown when the form has pre-fill enabled. There are specific circumstances where this is possible, and it is most common during testing. These articles outline the scenarios:Why am I seeing someone else's information pre-filled in my f...

IssueOnly three Engagement Program casts are shown in the Calendar but the program has more casts than that. SolutionThe Global Calendar is not designed to show every cast of an Engagement program. This is to prevent a customer's calendar from becoming overwhelmed with ongoing Engagement programs.Th...

IssueData in Email Performance Report does not match with data in Email Insights SolutionEmail Insights does not update in real time and can take up to 24 hours to reflect data.Check if the email is an Operational email, sent via a batch campaign or Trigger campaign. In Email insights, by defaul...

IssueWhen you try to save a report in Revenue Explorer you experience the following error: "Unable to save your file. Please try again or contact your system administrator for assistance." SolutionIn order to save a file in Revenue Explorer you need to to save it in either "My Dashboard" or "My R...

IssueYou need to set up DKIM for deliverability with Marketo, but another system you use already has DKIM set up with the default m1 selector. SolutionYou can create a Support ticket to request a custom DKIM selector be created (usually m2) for use in the "From Email" field on Email assets. Let supp...

IssueRunning a Revenue Cycle Explorer report on Opportunities shows programs from long ago are being credited for those Opportunities through Multi-Touch (MT) Attribution measures. SolutionWhen using Multi-Touch measures, past programs will also be credited if a contact on the Opportunity achieved s...

IssueRecent Activities are shown in Lead Activity Log for being added to an SFDC Campaign, however this campaign may have occurred a significant time in the past. SolutionA common reason for this occurring is a deleted record in SFDC was restored, so the past activities are coming down to Marketo as...

IssueYou want to prevent Marketo from updating certain fields within Salesforce. SolutionIf you are interested in stopping Marketo from overwriting fields in Salesforce, you could change the Sync User permissions in SFDC. Specifically, the User Profile for the Sync User, inside the Field Level Permi...