KCS_Integration

IssueWhen attempting to use the Marketo Sales Insight actions drop-down list, to perform an action for a specific contact in Salesforce, the drop-down does not appear in the MSI section. SolutionCheck to see if the specific contacts this is occurring on have been recently converted. If they have, th...

IssueReporting on separate links in an email that both point to the same URL SolutionWhen there are duplicate links in an email, the performance of those links will be consolidated into a single row in the Analytics report, so if there are three links that point to the same URL, there will only be a...

IssueUnable to change the email address used for a Marketo user's login. SolutionAll of a user's activity is based on that specific login email address. If somehow there was a way to change the login, all that history would be gone or mixed up with multiple login names and hence Marketo doesn’t allo...

IssueInteresting Moments for a specific Marketo record are not showing up in SFDC Sales Insight for the record with the same email. SolutionThe most common cause for this is that the record in SFDC is not the same record as the one in Marketo. This can happen if there are duplicate records in Sal...

IssueYou may notice that the files under "Images and Files" folder are being crawled and indexed by search engines. Is there a way to ensure that they cannot be indexed? SolutionTo disable indexing for all assets in Design Studio > Images and Files, please contact Marketo Support. Support can disa...

IssueWhen creating a Smart List with a "Member of SFDC Campaign" filter, the SFDC Campaign is visible on the drop-down list, yet it throws an error when selected and the Smart List is loaded:"Error running Smart List: Check your Smart List configuration" SolutionThings to check:The campaign has been...

IssueHow to setup the favicon, aka Favorites Icon for Marketo Landing Pages. SolutionSteps to Setting up Favicon1. Ensure you have the favicon hosted either externally or internally in Marketo. (Don't know how to find the link of a image hosted in Marketo? Check this DOC out)2. On the Landing Page S...

IssueLeads are members of a Marketo Program that is synced with a SFDC campaign, but there are some leads that have not synced to SFDC. Solution1.) First check to see if this was caused by a Salesforce Sync Error. This can be checked in the Admin area under Admin > Salesforce > Sync Errors. Addition...

IssueYou need a working certificate to put in the Single Sign-On section of Admin to get your SSO working. SolutionPull the information contained in the tags: . Copy and paste the text into a plain text file (Not a Word doc) then give it an extension of .cer or .cert. You should then see it displ...

IssueYou need to set Marketo passwords to expire in accordance with your security policies. SolutionYou can absolutely set the passwords to expire! Simply go to Admin > Login Settings. You can then click edit on Security Settings and change the Expiration from Never to the option that fits your need...