Kevin_Weisenber

Thanks for the details Karen. Looks like there is an outage per Courtney's note. Marketo Status

When you say "not uploading" what do you mean exactly is happening? Could you walk us through the steps you are taking? If it is failing it will provide you with an error message, you usually have to click the expand button to see why. You may also not have the correct permissions to do an upload, I...

Hi Ani,The marketo community (where you posted) is full of a wealth of information and awesome people who love to help users! It sounds like you are having a number of different issues and you have done two very helpful things, 1) submitted a case to Marketo 2) reached out to the community.For the c...

Hi Natascia, We have a PM who intakes all of our materials for us. We have trained her on what to look for, what could cause issues, etc. and she then uploads it into our project management software (teamwork which is like Jira) and a notification goes out to my team. This way we are not responsible...

Hi Nate,It sounds like the data you are looking at is in a report like an email performance report. These reports are meant to provide you a broad overview of how your message impacted its intended audience rather than getting granular and saying who was affected. To get the "who" data you will nee...

Hi Christian, The name of the software through Marketo is actually called "automerge". There is a price associated with using it. We have used this feature successfully on a large database with significant amount of duplicates. You will work with a member of Marketo's professional services who will ...

Hi Jason, We have a "center of excellence" folder that lays out structures for programs so users don't have to start from scratch. We encourage utilization with these programs by training to rely on these as a starting point or to clone an existing program that was successful for them.

This is an error produced by Salesforce not by Marketo so I recommend reaching out to your salesforce Admin to help troubleshoot the logic that is failing. A quick google search on "System.NullPointerException" returns some helpful information that should help you narrow it down.

It was mentioned previously but I think you need to break this down further and reference the smart lists. You still have a lot of logic statements such as (2 and 3 and 4) bring this together and troubleshoot.

Alex, Yes all 200k will be sent to his email which makes this not a very viable solution. The BCC feature was designed more for record keeping if legal requires a copy of all sends to be maintained. You can send it to a separate email inbox that your exec monitors and work with your IT department so...