Hi Peter,  It sounds like you are following the right train of thought in that designers can be both a boost to productivity and output or they can be a drain on resources (especially with limited HTML knowledge). I would approach this by understanding why the designers want access to the instance and what they think they can help you accomplish, additionally I would ask yourself similar questions and to share each others responses so each side is aware of the upsides and downsides with a shift in process. Keep in mind that the attributes you/your team currently possesses as marketing ops personnel likely does not include design skills (hence you farming this out previously) so there is a place for them in your team.  When implemented efficiently into your work flows a stronger copy/design can have drastic changes to your conversions. My recommendation would be to approach this from a thoughtful analytical mindset doing lots of A/B tests or bringing over known successful copy from your targeted audience and continually making experimental changes to it. A good designer will be supportive of this and help you to iterate on this.  ... View more

I second Sanford's suggestion due to limitations of writing to CO's. We operate a number of Marketo field->SF Field-> SF Custom Object field logic strings to accomplish this.  ... View more

IBM Campaign Automation (formally Silverpop) ... View more

Hi Rafael, You are referencing the Alumni program charter for past champions, not current. ... View more

Congrats to all the fellow Champions, I look forward to working with all of you!! ... View more

They are asking you to submit a support case if it is impacting your operations. ... View more

Thanks for the details Karen. Looks like there is an outage per Courtney's note. Marketo Status ... View more

When you say "not uploading" what do you mean exactly is happening? Could you walk us through the steps you are taking? If it is failing it will provide you with an error message, you usually have to click the expand button to see why. You may also not have the correct permissions to do an upload, I would double check these. ... View more

Hi Ani, The marketo community (where you posted) is full of a wealth of information and awesome people who love to help users! It sounds like you are having a number of different issues and you have done two very helpful things, 1) submitted a case to Marketo 2) reached out to the community. For the community aspect I encourage you to search the forums for your specific issues. If you are unable to locate the topic you need help with then go ahead and post (like you just have). We will need more detail on the exact issues to try and provide guidance. If you are struggling with the support cases you submitted I recommend you email marketocares@marketo.com and include you account manager. ... View more

Hi Nate, It sounds like the data you are looking at  is in a report like an email performance report. These reports are meant to provide you a broad overview of how your message impacted its intended audience rather than getting granular and saying who was affected. To get the "who" data you will need to build a smart list to ascertain this information. An example smart list you can build is "sent email" "opened email" "clicked link in email" "sent email and bounced" and on and on... This is a rather basic functionality of the platform so I recommend you dive into the marketo documentation to insure you have a firm understanding of some of the fundamentals. If you ever get stuck the community is here to help! ... View more

Hi Jason, We have a "center of excellence" folder that lays out structures for programs so users don't have to start from scratch. We encourage utilization with these programs by training to rely on these as a starting point or to clone an existing program that was successful for them. ... View more

This is an error produced by Salesforce not by Marketo so I recommend reaching out to your salesforce Admin to help troubleshoot the logic that is failing. A quick google search on " System.NullPointerException" returns some helpful information that should help you narrow it down. ... View more

It was mentioned previously but I think you need to break this down further and reference the smart lists. You still have a lot of logic statements such as (2 and 3 and 4) bring this together and troubleshoot. ... View more

Hi karen, You will find overtime that the standard marketo partition assignment rules can be somewhat limiting.  Grégoire Michel​ mentions this in a number of areas but using smart campaigns instead in your operations/default partiton/workspace will provide you with much greater flexibility than the inbuilt feature. Simply identify the audience in the smart list and use the flow action of move partition to get your audience to where you need it including the overlapping members. ... View more

Hi Mia, As Steven has mentioned there are limitations to the activity sync feature since its deemed an old feature and the recommendation is to use Sales Insight instead. You can find more information about the feature and its limitations such as it only syncing the first activity every 24hrs in the docs Customize Activities Sync - Marketo Docs - Product Documentation There are a number of threads discussing the pitfalls of this feature and why it would be more useful to use sales insight, search the forums like this one Customize Activities Sync in Marketo ... View more

Hi Pete, Could you supply a few more details like the email client, if this happens to other images in the email, and a snapshot of the HTML itself would be most helpful? We have experienced this in Outlook which has some versions that auto resize images upon forward so I'm curious to hear if this is a similar case. ... View more

I will keep an eye out! Thanks! ... View more

Sanford, Thanks for the response, I figured you would chime in with a suggestion to use webhooks and ultimately it seems like the only probable solution to this given we need to count the number and hold it somewhere for reference. I will do some investigating to see how we could build this and write up an article if we implement it successfully. ... View more

Thanks Josh, I appreciate the response. I totally agree, better efforts spent elsewhere but unfortunately this data issue occurs upstream of Marketo and we are the ones to usually find out as marketing is not prioritized with data changes. Just trying to protect the system as much as possible. ... View more

Hi Raymond, In my eyes this is a really business specific question, what are you trying to accomplish and is there a possibility to re-engage these leads is what I would start asking yourself? Depending on the engagement level we have multiple tiers for programs we shuffle people through Engaged=emailed most frequently, not engaged=slow email drip of less frequent emails that are more pertinent to the lead, and then finally greater than 6 months we run through a re-engagement program and if no engagement we retire them. I would take a hard look at your analytics and base decisions off of these rather than gun intuition. Leads/Contacts are valuable! ... View more