Courtny_Edwards

Thats frustrating @kylecelinski - I can see the SJ issue has been upgraded to a major issue: https://status.adobe.com/. They'll be prioritising it, hopefully fixed soon! You can subscribe to notifications in that link to get support issue updates.    ... View more

.... looks like its just been resolved since we've been messaging @kylecelinski, hopefully working now?  ... View more

Yes, I would think so @kylecelinski  It doesn't specifically mention Database as having issues, but Marketing Activities is. Do you know where your instance is hosted?  I'd watch the issue and if you're still having trouble once resolved then I'd escalate   ... View more

That is a really great point @SanfordWhiteman - we whitelisted Marketo IPs early on in setting up our instance as several people couldn't receive samples, but you're making me second guess that choice. We don't have deliverability issues currently, but could be a way to test and optimise.  Also @K_Fletcher - agree with everyone to send a 'real' email, also one way I sometimes run a really quick test while troubleshooting is to send a sample to a personal email address vs. professional (or vice versa) and check where the sample ends up then, is it delivered fine or is it in junk/spam (or still not delivering)?  ... View more

@kylecelinski - our instances seem to be working but there is minor issue for instances hosted in San Jose it looks like: https://status.adobe.com/ ... View more

great post @Kyle_McCormick ! Have had it bookmarked for awhile, and only *just* have the time to sit through and start to work on optimising some of our programs so excited to dive in!  ... View more

Thanks for passing along @Jon_Chen  ... View more

Hi @dillonlee02 - We don't use Knak, but use something similar: Momentum by CleverTouch (a UK-based agency). For us, we use a mixture of both. I really like having the choice. For global dynamic content or repeatable programs in our CoE we use tokenized Marketo templates with snippets - which makes it easy to build and launch quickly. It also means amends are quick (like you mentioned) and scalable. If I am creating assets personally, this is my preference.  But we also have about 25 field marketing teams that don't have access to Marketo (and very little coding experience) so having Momentum for their local asset creation is very beneficial. Its a really intuitive UX: drag and drop, repeatable, moveable & deletable components, quick colour changes etc. (I imagine this is similar to Knak?) Then they can build something specific to their market, and launch the email/landing page etc, all without needing to access Marketo directly. For us, if changes are made and reapproved in the asset creator in Momentum, its then immediately resynced to Marketo (just syncs over as a 2nd version). I know this doesn't help your case to move 100% to templates, but I think depending on who is creating your emails (a core marketing function? MOPs? Field marketers trained in Marketo vs. not? etc) we definitely see the benefits of having both.  ... View more

Have only just seen this article - some really great tips here. Thanks all, for compiling!  ... View more

@hermana Hi Alexa, I did what Amy suggested too - used a text token, and added it to our email & landing page templates in design studio. We use a token for the whole copyright line, not just the year - in case we then want to change the wording of our copyright in the future too. So we use {{my.copyright-year}}. You can name it anything you'd like - but I'd recommend expanding beyond just {{my.footer}} for two reasons:  1. The more tokens you start to build, its better to have a bit more description to what each is and 2. {{my.footer}} makes me think it could be updating the whole footer section rather than just the year. But that is completely personal preference!  We use EM- before email specific tokens, and LP- in landing page specific tokens too. I've seen quite a few people do this too, or something similar to identify tokens.  ... View more

yes, @SanfordWhiteman to the rescue with the most streamlined solution!  😎   🕺 ... View more

Thank you @Chris_Wilcox - I've bookmarked the blog, will be reading it all over the holidays ... and am going to take it step by step (and test by test by test by test) and will come back if (when!) anything specific pops up. ... View more

Thanks so much @SanfordWhiteman - this is quite a collection, excited to dive in! Blog is bookmarked for all my holiday reading free time 🎄 ... View more

Hi @dhughes007 - you're right, with the trigger campaign it will check your filter to see if they purchased the product at the time the trigger fires (ie. when they visit the product page), then assuming they hadn't purchased prior to visiting the page it would add them to the flow then and not check again before sending the email.  To combat this you could create a batch campaign that sends daily ... filters being "visited webpage - in time frame - yesterday" & "not purchased product " (using whatever field you are using to track orders) and then just ensure each person can only go through flow once. For added security, once they purchase a product or once promotional email is sent you could add them to a list, and add "member not in list" filter to your promotional send campaign.  You could also use multiple trigger campaigns and move them from smart list to smart list based on visiting the page, then purchasing or not purchasing, and then send email off the last smart list.  Both are a bit of a multi-step flow but it ensures you buy that time to allow them to purchase before following up. Happy to jump on a call if you wanted to talk through further if it would help!  (Also long-term if you wanted to expand number of promotional nurture emails you send people who visited the site you could look to build an engagement program and add them to a stream based on product page they visited. Once they purchase a product they can be removed from the stream (or program) - but that would work best if you'd want to send them a few different emails over a period of time. It would also give you a built in audience for that product if you ever ran a promotion that you wanted to target to set people who hadn't purchased) ... View more

** Quickly adds podcasts to my must-listen list** - Thanks for the recommendations @Amy_Goldfine  ... View more

Agreed x10 with this idea @Dan_Stevens_ @Katja_Keesom  ... View more

We are seeing this same issue when an adblocker is enabled on a customer's browser, and its my mission over the next few days to investigate and fix. Will share anything I find, in case it may help you too @Eve_Yu  ... View more

Thank you both @Jo_Pitts1 & @SanfordWhiteman  - this is really helpful, and going to be a game changer as our instance continues to grow! (also so glad I didn't actually imagine the webhook solution - ha!) ... View more

Hey @dillonlee02  -  PODCASTS These are all good depending on what you're looking for ... although I tend to listen to individual episodes vs. subscribing weekly: FlipMyFunnel Marketing Millennials State of Demand Gen Marketing Technology (by Marketing Guys) Of Record Also, not related to marketing automation - but to anyone seeking to gain knowledge and lead within any field, I highly recommend The High Performance Podcast, so fascinating. YOUTUBE: I loved The Automation Geeks vibe (check out their intro video - I love when someone brings something a bit different to the space) but it doesn't look like they are posting any longer. Some of their past videos are worth a watch though: https://www.youtube.com/c/TheAutomationGeeks/featured ETC: For fun I love @jasonraisleger on LI & Twitter - you'll definitely be able to relate to more than a few of his iconic MOps & memes. Many agencies also have good resources & insights in either a free blog on their site or promoted through LI  Hope that helps. Let me know anything you're loving at the moment! ... View more

Just stumbled across this @Chiara_Riga - so clear & concise, I am going to point all new onboarders to this for a quick read to help break down all of the aspects of Smart Lists & the power they wield within overall programs & campaigns.  Also is it just me, or are Smart Lists just really fun to dive into, especially when you're using advanced filters with layers and layers or to create some mind blowing quick-fire reporting for SMTs/BoDs?  ... View more

Late to the party, but survey submitted  💥 ... View more

Hey @Guitarrista82 - just brainstorming ideas: 1. Are the employees continuously testing emails, or is it more of a one-off when creating a new template? Could you have a triggered campaign which removes employees at a specific time after person create date, just within the brand partitions?  2. Do they need to test to their individual employee address or could you set-up a set of brand-specific test email addresses within your domain with a shared inbox, or email loop, linking directly to all the employees addresses who need access (I guess one downside is everyone in the loop would see all tests...) Appreciate both of these are workaround fixes, rather than a smooth process, but could save you time manually adding each.  ... View more

Hi James - same as Daniel below, we are currently having this same problem. Did you find a solution/workaround? ... View more