uditmathur

Hi @nhabischWings ,Can you elaborate your use case. What are you looking to achieve.

HI @csantillo ,Please check if you have any mails sent during the set time frame.

Hi @ashah123 ,Ideally this should not happen. Can you retry with a different set of test data. With C/C test you can not define winner automatically. you will have to manually declare winner.

Hi @ashah123 ,Seems you have misunderstood the concept of C/C test.In C/C test the slider which you select implies that out of your total sample size (in your case 10) 4 person will receive the challenger subject line & remaining 6 will receive the champion subject line (original subject line is tre...

Hi @ashah123 , Yes you will have to manually decide the winner based on the engagement matrix (opens, clicks, OTC ratio etc.) & will have to create a separate SC to than send the most engaged email to the rest of your audience.You can get email matrix from the email performance report.

Hi @ashah123 , My bad for the earlier wrong reply.You can not directly create an A/B test in the smart campaign, but you can use Random sample in the Add Choice set the %age you want to send your different email to & select respective emails. Than based on the engagement matrix you can use that as w...

Hi @Karthikeyan ,Have you set up the RTP tag to use predictive content.If not you will have to set up the RTP tag for your domain & sub domain. You can read more here. Hope this helps 😊

Hi @Katy_Timko , The person in your database changes their company, mails sent to the old company email will automatically hard bounce.If you have a database management system in place they will be marketed non marketable in due course.Options you can use is to either change their email to new email...

Although i have never heard or faced any such issue, but i think it will be a good option to submit a ticket for support.

Hi @ShreyaResilinc , Check If any of the mails have been marked as Operational.If you are using programs within streams, check if in the SC qualification rules " If person is over communication limits" block non-operational email check box is un selected.