uditmathur

Hi @ashah123 , My bad for the earlier wrong reply.You can not directly create an A/B test in the smart campaign, but you can use Random sample in the Add Choice set the %age you want to send your different email to & select respective emails. Than based on the engagement matrix you can use that as w...

Hi @Karthikeyan ,Have you set up the RTP tag to use predictive content.If not you will have to set up the RTP tag for your domain & sub domain. You can read more here. Hope this helps 😊

Hi @Katy_Timko , The person in your database changes their company, mails sent to the old company email will automatically hard bounce.If you have a database management system in place they will be marketed non marketable in due course.Options you can use is to either change their email to new email...

Although i have never heard or faced any such issue, but i think it will be a good option to submit a ticket for support.

Hi @ShreyaResilinc , Check If any of the mails have been marked as Operational.If you are using programs within streams, check if in the SC qualification rules " If person is over communication limits" block non-operational email check box is un selected.

Hi @ShreyaResilinc , Simple answer to your query will be NO, if you have set the communication limits to 1/day than only 1 email (non operational) can be sent to same mail id during that day (12am-12am).All operational emails will still be sent. Since you have designed your mails in EP than mails no...

Hi @Daniela_WJ ,Push notification is an add-on service make sure your account have been activated for the same with Adobe account manager.

Hi @kenmckown , Its not advisable to remove leads from engagement program as this will effect your reporting matrix for that EP.I would rather suggest you to create an Empty stream & name it say " Not fit Leads" & then create a transition rule to pull all the leads who does not qualify for continuin...

Hi @kenmckown ,Although i have not fully grasped your requirement, but from what i have understood you add lead to a SC based on certain action performed which send an email to them (presuming an welcome email as its an action based response).After the email is sent you check if that lead is present...

Hi @chris2929 ,In conjunction with Christiane reply, do keep a record as the higher the time between activities there will be more chances of you also eliminating genuine Human actions. Less the duration between activities more the chances of actual Bot activity. I usually keep my filter to 1 secon...