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@Candice_Tandion Hi! We've gone pretty deep into our Instance's Dynamic Chat. Would love to assist. To be fair, we haven't gone too far into the live chat feature yet. Here's my order of importance: Completed (closed by agent/visitor)DroppedAverage chat timeAverage response timeTotal live chats init...
@Amy_Goldfine This is a great and easily-digestible resource! I am going to implement these steps in my daily task manager to ensure I keep my instance squeaky clean 🙂