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Re: 'Web Page Visits Triggers' with "Remove from Flow' Sending the Same Email More Than Once

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Shane_Rourke2
Level 3

'Web Page Visits Triggers' with "Remove from Flow' Sending the Same Email More Than Once

I set up a program that sends two emails 1 hour and 24 hours from visit if they don't complete the form on the page. 

I test below and received the 1 hour email 3 times.  I did visit the page 3 times so I am assuming there is a step missing in either the smart list of flow. Any advice?

Thanks!

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Shane Rourke
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SanfordWhiteman
Level 10 - Community Moderator

Re: 'Web Page Visits Triggers' with "Remove from Flow' Sending the Same Email More Than Once

I would say changing the QRs to Once Every 2 Days (or whatever accommodates your cumulative waits) is a better idea than adding another Activity Log lookback choice.

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Balkar_Singh
Level 8

Re: 'Web Page Visits Triggers' with "Remove from Flow' Sending the Same Email More Than Once

One way is to add a choice to flow step and exclude people who have been sent the email.

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Shane_Rourke2
Level 3

Re: 'Web Page Visits Triggers' with "Remove from Flow' Sending the Same Email More Than Once

Thanks Balkar! Is that a better option than below?

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Shane Rourke
SanfordWhiteman
Level 10 - Community Moderator

Re: 'Web Page Visits Triggers' with "Remove from Flow' Sending the Same Email More Than Once

I would say changing the QRs to Once Every 2 Days (or whatever accommodates your cumulative waits) is a better idea than adding another Activity Log lookback choice.

Balkar_Singh
Level 8

Re: 'Web Page Visits Triggers' with "Remove from Flow' Sending the Same Email More Than Once

It's better to use QRs as suggested by Sandford.