SOLVED

Re: same emoji in different subject line not rendering

Go to solution
Khyra
Level 3

same emoji in different subject line not rendering

Hi,

 

I'm wondering if someone could explain why the literal same emoji is displaying in one of my emails but not the other? I copy pasted the exact same Q-encoded symbol from here, yet my SLs are behaving differently.

Screenshot 2023-01-09 at 3.53.51 PM.png

Screenshot 2023-01-09 at 3.54.17 PM.png

1 ACCEPTED SOLUTION

Accepted Solutions
Jasbir_Kaur
Level 5

Re: same emoji in different subject line not rendering

Hi @Khyra,

 

This code is working fine, please try again and let me know if you are still facing any issue.

 

Jusqu=?UTF-8?Q?=E2=80=99?==?UTF-8?Q?=C3=A0?= 40 % sur les forfaits et plus =?UTF-8?Q?=F0=9F=92=B8?=

 

View solution in original post

14 REPLIES 14
SanfordWhiteman
Level 10 - Community Moderator

Re: same emoji in different subject line not rendering

Most likely because you have another character in the second Subject line that also needs to be Q-encoded. If you show the entire Subjects here I can help.

Khyra
Level 3

Re: same emoji in different subject line not rendering

Hi Sanford,

Here are the exact subject lines as they are posted in Marketo:

- Up to 40% off packages and more =?UTF-8?Q?=F0=9F=92=B8?=

- Jusqu=?UTF-8?Q?=E2=80=99?==?UTF-8?Q?=C3=A0?= 40 % sur les forfaits et plus =?UTF-8?Q?=F0=9F=92=B8?=

 

The second one is a French subject line with special characters that need to be Q encoded...I wonder if that's what's at play here?

 

Looking forward to hearing back!

 

SanfordWhiteman
Level 10 - Community Moderator

Re: same emoji in different subject line not rendering

Well, the first one as pasted here on the community only has one non-ASCII character, the emoji. And that's the one that isn't working, correct?

 

I'm going to DM you a debugging address, to which I'd like you to send each email. Then I can inspect the source closely.

 

CS2_Marketing2
Level 1

Re: same emoji in different subject line not rendering

Hi, was there any update for the issue above? Im seeing the same thing happen.

SanfordWhiteman
Level 10 - Community Moderator

Re: same emoji in different subject line not rendering

I'll send you the same debugging address.

Guitarrista82
Level 6

Re: same emoji in different subject line not rendering

Hi @SanfordWhiteman ,

 

We're running into problems as well.

 

Our marketers have been using https://emojipedia.org/ to copy an emoji and then https://www.sendblaster.com/utf8-email-subject-encoder/ to encode the emoji for email.

Apparently this has been working fine until recently.

 

I came across your article here and pasted this emoji into the Q encoder you provided, then pasted the code into the subject line.

Guitarrista82_0-1676330935789.png

However, it appears like this when sent via an email campaign:

Emoji not showing in subject line.JPG

Any ideas what might be going wrong?

 

Thank you,

LK

 

SanfordWhiteman
Level 10 - Community Moderator

Re: same emoji in different subject line not rendering

Probably because you forgot to encode the other non-ASCII character, the apostrophe.
Guitarrista82
Level 6

Re: same emoji in different subject line not rendering

That worked, thanks @SanfordWhiteman.

One question though, this article says that the apostrophe is an ASCII character. If that's the case, why does it need to be encoded?

Guitarrista82_0-1676417836708.png

 

SanfordWhiteman
Level 10 - Community Moderator

Re: same emoji in different subject line not rendering

Curly apostrophe ≠ straight single quote.