[Event Concluded] Ask Me ANYTHING about Dynamic Chat, featuring our Product Experts

[Sreekanth_Reddy]

Is there existing functionality to be able to fire a chat bot based on a specific list of target account domains?

-- you can do it following ways

• By creating a criteria of email contain "@ab.com" in dialogues
• By creating a smartlist and use "Member of smartlist" in dialogues

We have complex routing and today use URLs to determine who gets which chat, is this yet possible in DC? I still dont see it as an available attribute. 

-- Create a custom attribute and sync it into Dynamic Chat

-- Add an action card before the live chat card, update the page URL into this custom attribute

-- Use this attribute to create custom routing rules

 

[chelseadidio]

Thank you so much! 

We are trying to replicate Drift functionality in DC.

For target domains, we need to be able to do this at scale not 1:1. When using member of  a smartlist would it only fire for certain contacts with that noted domain? We need it to fire for domains specifically because we do not always know the exact contact on our site until they get cookied. 

Appreciate the note on routing rules, that seems like it would work for us! 

[Sreekanth_Reddy]

We need it to fire for domains specifically because we do not always know the exact contact on our site until they get cookied. 

-- Resolving a lead profile is a mandatory set to ensure we resolve the right conversation

-- Resolving lead today can happen in 3 ways : 
      --- based on Marketo cookie --> When it resolves by cookie, this is where member of smart list can come into picture  

      --- based on IP and leverage inferred data

      --- based on 3rd party data like Demandbase