Hello Nation,
As some of you know Dynamic Chat, can be accessed through https://experience.adobe.com and its user management is through https://adminconsole.adobe.com
In 2022, we launched Dynamic Chat as an add-on to Adobe Marketo Engage, and the Dynamic Chat Select version is included in all Marketo packages. We have completed the provisioning of Dynamic Chat to all our Marketo customers and have added only one admin.
Since then we had an influx of requests for not being able to access Dynamic Chat and are unsure who the current admin is. In the recent release, we have made all Marketo admins as Dynamic Chat product admins, ensuring they can now access the Dynamic Chat of their respective instances.
Steps to access Dynamic Chat
- Login to your Marketo instances > My Marketo > click on Dynamic Chat tile
- You will taken to https://experience.adobe.com and asked for login
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Type in your email that you used for accessing your Marketo Engage instance. If you are access this for the first you will asked few more details to type in (only * fields are mandatory)
- Once you have done with the login, you will be redirected to your Dynamic Chat instance or https://experience.adobe.com
- By clicking on the Dynamic Chat tile you can access the product.
- If you do not see Dynamic Chat tile, goto https://adminconsole.adobe.com and add yourself as a user. If you don't have access to https://adminconsole.adobe.com please request any of your Marketo admin to add you as a user in Dynamic Chat.
Important/Useful links
Guide to manage access through Admin Console
Best practices with Dynamic Chat
Yes, you can use Dynamic Chat beyond chatbot
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