Are you experiencing the GTW Disconnect Issue?

[Steven_Vanderb3]

We identified an issue and ran a fix today for the GTW disconnects. You'll need to re-authenticate in Launchpoint one more time but the disconnects should be fixed after that. Feel free to reach out to Support for any additional issues.

[Amy_Goldfine]

Thanks Steve, I was just coming here to post that I received this information in reply to my support ticket! We'll keep you guys posted.

[Amy_Goldfine]

It's baaaaacccccckkkkk

[Steven_Vanderb3]

Engineering was re-engaged again on this at a high priority. Apologies for the inconvenience.

[Michael_Florin]

We got this message from Marketo Support on Feb 22nd: "Engineering deployed a patch that should resolve the issue, you will need to re-validate your credentials again and it should work now. "

But we're still seeing failures. This is not over.

[Steven_Vanderb3]

Hi Michael,

I can confirm your support team is working with engineering directly to investigate why your failures continue.

[ChristinaZuniga]

How do I get on that email so when the next patch is deployed I'm aware? I have a support ticket open for this issue.

[ChristinaZuniga]

To answer my own question: by having my ticket open I got a notification that the patch was released and I needed to re-authenticate G2W. It didn't work and I updated my ticket and heard from Support that others continue to see issues.

[Crystal_Grandis]

We are experiencing the same issue! Does anyone have any suggestions on how to sync the registrants into GTW that registered during the time period where there were syncing issues? For example, we had 29 people in Marketo come in as a Registration Error. Tried refreshing the Webinar provider in Marketo, but still not seeing these people show up in GTW.

[Michael_Florin]

Look at the members tab, select status "Registration Error", highlight them all and set their status to "Registered". That syncs them to GTW.