jace_brendle

Level 3

Joined the community 13-09-2021

Level 3

Product Lead - Marketing Automation

Minneapolis

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Capture url parameters in Dynamic Chat

by jace_brendle 06-06-2025

We are currently unable to capture url parameters when a user engages with a dialogue in Dynamic Chat. This is a big miss IMHO because it means we're unable to align dynamic chat engagement with campaign activities, or campaign costs. Many people user UTM parameters, and we currently use GCLID and C...

Ideas

628 2 1

Adobe Dynamic Chat Attribution Tracking URL Parameters
Re: Capture url parameter with Dynamic Chat Dialogue

by jace_brendle 06-04-2025

I've confirmed that this isn't something they are able to capture in DC at this time.

Discussions

695 0 1
Capture url parameter with Dynamic Chat Dialogue

by jace_brendle 06-03-2025

We have recently launched DC and so far, so good. But one thing we can't figure out is how to capture url parameters when a new or existing contact interacts with the dialogue. It's easy using a Marketo form, but I don't see that ability in DC. This is important for reporting against campaigns, par...

Discussions

709 0 2

Adobe Dynamic Chat Lead Database URL Parameters
Re: Help with Archiving Older Programs and Deactivating Campaigns

by jace_brendle 05-15-2025

There's also a treasure chest feature called "Disable Smart Campaigns on Archive" that will automatically deactivate trigger campaigns and un-schedule batch/reoccurring campaigns. It's helpful if you have a LOT to archive.

Discussions

1026 1 0
Re: Opportunity Influence Analyzer - Not All Opportunities Showing

by jace_brendle 02-27-2025

Just wondering if you've had any conclusions on this. I've seen similar issues like this as well, but haven't had the time to troubleshoot it much. I honestly took this to be a quirk with Dynamics integrations, and our opportunity data.

Discussions

849 0 1
MSI email metrics and reporting

by jace_brendle 09-09-2024

Our pipeline development team often uses MSI to send emails to larger groups of contacts (between 25-100) for specific 'campaigns' they are running. For example, they may send a webcast invite to 40 of their contacts, or one of our premier pieces of content to a group of 100 clients. I've created a...

Discussions

830 1 0
Re: Historical email activities synch from Marketo to Dynamics

by jace_brendle 07-15-2024

It's actually fairly limited. Once installed, you'll be able to see the historical data, but only the last 90 days, so you won't get the last 12 months. Additionally, you won't get everything, because - from everything I've seen in my instance - you only get the most recent 9 activities (assuming th...

Discussions

1209 2 0
Best Bets not populating in MS Dynamics

by jace_brendle 01-12-2024

We've been working for a while to get our Best Bets, My Web Activity, Anonymous Web Activity and My email to display correctly in our Dynamics 365 CRM instance. Unfortunately, even escalating to higher levels of engineering within Marketo we still can't get this to work correctly. We've installed an...

Discussions

668 0 0
Re: Best Bets missing from left navigation bar in Dynamics

by jace_brendle 01-12-2024

Did you ever find a solution to this? We can get these to appear, but they are empty. Marketo isn't populating the Dynamics tables with anything, so we're also kind of stuck...

Discussions

752 0 0
Re: MSI for Dynamics Send email limit

by jace_brendle 06-26-2023

The Dynamics list view we have is 250, but we haven't been able to send to a selected group larger than about 45. I've submitted a ticket to Marketo Support, and I'm working with our CRM/IT team to determine if there's an error in CRM that's causing this to fail.

Discussions

1556 0 1