raiashutosh

Hi, I have faced a similar issue, it happens when the changes are approved after the messages are queued.In my case, I had enabled the recipient time zone and head start option in a campaign and scheduled the email, however, the changes were made a couple of hours later. This is something to make no...

I've further investigated this issue, the sudden increase in the soft bounce has occurred post 9th August.Also, the majority of the soft bounce is of Category 4.Another finding is that almost 50% of the soft bounce category 4 ids are yahoo.com.Is there been any change in the algorithm of Yahoo recen...

Hi @Vinay_Kumar Thanks for helping with the reasons, I am looking for these reasons associated with the individual leads so that I can understand the most common reason.The second filter in your example seems to be a custom filter, can you share if it can give the reasons of soft bounce or atleast t...

@Balkar_Singh I got this from an article on Marketo resources, these codes are default system codes.The email invalid cause field only gives the reasons for hard bounces. I am looking to find the reason for the soft bounce so that I can take some action to avoid this in the future.The alternative wa...

Hi @michellechopin We are facing the same soft bounce issue in our recent email sends. Our deliverability has dropped from 98% to 91% in the last two weeks.I am yet to find a cause of this issue, as it isn't the Covid situation, we haven't change the criteria of the target audience, there isn't a su...