cblack

cblack · ‎06-07-2021

Hi @Katja_Keesom, let me see if I understand. Let's say I have 9 people, 6 assigned to someone listed in choices 1 and 2. My questions are Are you saying all 9 people will run through the random sample choice(s)? That contradicts how I thought choices worked where once a person meets the criteria for one choice, that step happens and then it moves to the next flow step. Do I need 1 random sample step (plus default) or 2 random sample steps (plus default) to roundrobin through 3 people?

cblack · ‎06-07-2021

Hello, I want to route alerts to my sales team when an account has assigned ownership but then round robin to our MDR team otherwise. I wrote the following logic but it is sending alerts to the MDRs twice. Is it something with the combo of specific choices + random sample? Or other ideas? User error is the most likely answer but I can't eye-spy my error. What's stranger, the next step in the flow isn't occurring. Weird right?

cblack · ‎05-12-2021

Oh yes, we have many. Primarily to make sure the data gets into SFDC quickly but I think I see how that could be reduced. But regardless of those forced syncs, doesn't Marketo sync any changes back to SFDC every x minutes (I've heard 5, I've heard 15 but makes no difference). https://experienceleague.adobe.com/docs/marketo/using/product-docs/crm-sync/understanding-the-salesforce-sync.html#how-sync-works so how do you stop the tests from syncing then?

cblack · ‎05-12-2021

Thanks for the suggestion. Whether I do it this way or by email domain, my question is more around the next step. Do I have to write a filter on every smartcampaign with a sync step to say "email domain is not xyz"? Or is there a universal way I can block them from syncing back to SFDC?

cblack · ‎05-11-2021

We will be increasing our website form testing and I do not want this full volume to sync from Marketo to SFDC. What are best practices for managing these test people and stopping their sync to SFDC?

cblack · ‎02-02-2021

I am experiencing this too though I do not have an answer as to what is going on.

cblack · ‎09-09-2020

What you are describing makes sense but it also sounds like a manual process to review and clean up. I am looking for something that at least improves the situation and is automated.

cblack · ‎09-08-2020

We've recently started seeing a high number of clicks generated by bots. We have many smartcampaigns that fire off of clicks link in email. Would requiring clicks link in email AND opened an email in the past day resolve this? At least some of it? What other solutions have people found? Is there an item on the roadmap to automatically filter these out?

cblack · ‎06-22-2020

I considered this but realized then it would be difficult to review content and understand the source of downloads. If someone downloads 3 whitepapers for instance, I'd potentially have the source for the 1st (original source) and the 3rd (most recent) but not for the 2nd. Why would you not do a program per source? Scalability? Or is there a technical problem I am not thinking of?

cblack · ‎06-11-2020

My company is new to Marketo and we're setting up our channels, forms, etc. When someone downloads a piece of content, I want to know if they came via email, social media, organic web, etc. Does it make more sense to have each one as its own Marketo program and related SFDC campaign? Like Whitepaper 2020 - Social; Whitepaper 2020 - Email; etc. Or to use the campaign member status to show how they responded? Like "Responded - Social" "Responded - Email" Responded - Organic" etc? I think in either case we will use UTM parameters to tell us how they got there so the question is really more about do we add them to SFDC in separate campaigns or with separate statuses?

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