Steph_Anderson

Steph_Anderson

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Date Last Visited
‎01-18-2022 12:04 PM
Level 4
Joined the community 04-11-2013
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  • Re: Emails not populating in sales insights

    Thanks for your response Simon!We do have plenty of versions of our emails, I will definitely verify that Marketo, Salesforce and Gmail are using all of the same ones. Thanks again!

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  • Re: Emails not populating in sales insights

    Thanks for your response John!I've only heard of this problem from one sales rep and he's had the issue several times, it seems to fix itself after some time, but then comes back. I can definitely have our salesforce admin check his permissions. I'm not seeing any sync issues in Marketo, is there a ...

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  • Emails not populating in sales insights

    From time to time I have a sales rep who has issues with emails not showing up in sales insights. We do use the gmail plugin so I'm not sure if that is where the issue is or if it is the connection between Marketo and Salesforce. Attached is a screenshot of the missing emails. Any insights would be ...

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  • Re: Alerts Not Coming Through

    I just had this same issue, the alert was working just fine and then all of a sudden it stopped.The issue was that I had added a recipient to the alert and typed their email incorrectly (without the @___.com). Once I fixed their email it worked like a charm.

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  • Re: Alert emails not coming through

    I just had this same issue, the alert was working just fine and then all of a sudden it stopped. The issue was that I had added a recipient to the alert and typed their email incorrectly (without the @___.com). Once I fixed their email it worked like a charm.

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  • solved badge Re: Deactivate Trigger, Still receive emails?

    Thanks Josh!

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  • solved badge Deactivate Trigger, Still receive emails?

    When you deactivate a trigger campaign that has members in the middle of the flow, do they continue to receive emails, or do all emails cease?I'm wondering if the deactivation only affects new members from being added or if it stop everything in the campaign, including the remaining emails. Thanks!!

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  • solved badge Email blast vs. Email program

    I have a very elementary question, what's the difference between an email blast and an email program?- When starting a new program we've been defaulting to PROGRAM TYPE: default, CHANNEL: email blast. It seems some of the testing features aren't available when we do that though. - Instead I'm guess...

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  • solved badge gmail plug-in tracking issue

    Our sales reps are having issues with gmail plug-in tracking when they use it to send an email to multiple leads at one time. Only the first lead's activity is tracked in it's record, the activity is missing on all other lead's records.Is anyone else experiencing this? If so, do you have a solution,...

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  • solved badge Re: SFDC Sync Error - Failed: retrieveLargeSObjects

    Jayson, was there a specific access you needed to provide the Marketo API user, or did you have to change the rights at a broader level? We have the same issue with deleteing records, just wondering if I can isolate the specific right vs. give Marketo all access (we have an odd situation where we ha...

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Public Statistics
Date Registered ‎11-04-2013 09:53 AM
Date Last Visited ‎01-18-2022 12:04 PM
Total Messages Posted 73
Likes Received 13