Loren_Posendek

Hi Elena - We're having the same experience. We're trying to determine the best way to filter out these leads who have already been through the program (prior to being merged). Have you found any workarounds?

That's correct! If they weren't marked 'Registered' and not synced to GTW, when trying to access the webinar via the ID, they'd be required to fill out a GTW form. Here's a sample section of a confirmation email in reference to my post above (we hyperlink the {{member.webinar url}} token, and use a ...

Hi Shirleen! If they received the confirmation email while the sync was disconnected, they most likely didn't receive the access link - if you use the {{member.webinar url}} token. We include the webinar ID in the confirmation emails, too, so someone can login using the ID, if the access code doesn'...

Thank you! After a few tries, it worked. I had to log back into to GTW via Marketo so it'd remain active. Appreciate all of the help!

Thanks for the replies, all! Michael Florin​ it looks like the integration was broken. The sync is now active and I'm working to manually change the statuses to "Registered." Is there a best course of action to do so? It looks like they're still stuck in the "Registration Error" statusI also found t...

Hi Jennifer - I just checked a few of the leads' Activity logs, and it looks like they were able to fill out the form successfully. However, their status was changed to "Registration Error" after doing so. I also just used one lead as a sample and tried to manually change their status to "Registered...

Thanks for the reply, Sheila. It sounds like our experiences are similar. What's interesting is that our sample size was smaller than normal, too. So that could account for the discrepancy in the numbers. We'll continue to monitor, but if we find that there's a more a definite solution/reason why it...

Hi Sheila - I've been reading through this thread as I recently noticed the same thing you did — a difference in the number of records who "clicked" the link in the email that directs to the landing page versus the number of records who "viewed" the landing page.I did go through some records to find...

Shawn - I believe Ayana Nickerson​ may be able to help? She assisted me with registration and such during the Summit. Hope that helps!