Devraj_Grewal

Samantha,I would run a smart list of bounced email addresses with the additional filters of "Email Suspended Cause" and "Email Invalid Cause" not contains "spam".Sometimes an email marked spam will deliver a false positive and show as hard bounced, when indeed the email address is valid.

For these two leads specifically, what are their created dates? Both Marketo created date and SFDC created date?

Emmanuelle,When you merge and view the pop-up of all the conflicting fields, do you not see "Lead Creation Date" as an option?

So the "Send Email" and "Email Delivered" are marketing emails, meaning they were sent out through a flow action, email program, engagement stream, or smart campaign. Any email activity with "sales" in the title means it was sent out through the Email Add-in plug-in or Marketo Sales Insight.If you w...

Appreciate the clarification!

Kirsty,I am not sure what you mean by "smart lists sent out by my company". If you are referring to sales emails, are you sure your team is either sending a Marketo email through Sales Insight or using the Sales Insight plug-in for Outlook or Gmail?I believe the issue may be that you are not syncing...

Taylor,What you can do is pull a smart list and use the following filters:1. Member of Engagement Program2. Was sent email: Email 1 (first email in stream)3. Not was sent email: Email 2 (second email in stream)The resulting list will show those who have been sent the first email but have yet to be s...

Annalili,In an email performance report, you will see two columns related to opens:- "Opened" (number of leads who opened the email at least once)- "% Opened" (Opened / Delivered) (percentage of those emails delivered that were opened)Make a note that in order for Marketo to record an "open", the re...

Apurva,I am not sure of a way to prevent these contacts from syncing over to Marketo. But what you can do is run a trigger campaign looking for every time a lead is created with those parameters and in the flow action delete lead but keep in CRM.

Michael,Check those two fields in the "Field Management" section of Admin. Verify that updates to the fields are not blocked by "form fillout".