Thanks for sharing, Roxann. Very insightful. ... View more

Victor, you might also check and ensure that the statuses match in the Marketo program(s) and SFDC campaign. ... View more

This is a great idea! ... View more

That's a really good idea! ... View more

I haven't tested this scenario but I wouldn't be surprised if it is expected behavior. I would submit a support ticket to get confirmation on this. The email program can have really weird behavior that smart campaigns don't. I don't think it's possible to remove interesting moments. Raul ... View more

Mark, this is a system field and cannot be changed. Once a lead becomes Email Suspended='True', it will always be true. The important field to look at is the "Email Suspended At" field. When Marketo is sending out emails, it will look at this field to decide whether it should send an email to a lead or not. If this field has a date that is within 24 hours, Marketo will not send an email. Otherwise this lead will not be blocked from mailing (assuming that other fields  like Unsubscribed, Email Invalid, etc. are also false). Raul ... View more

There are a couple of ways that you can accomplish this. If the flow included a "Send Email" flow step, you can create a smart campaign with "Member of Smart Campaign" AND "Not was sent email" filters. Since the leads that are blocked from mailing would not have been sent an email, only those will qualify for the criteria above. If no email was sent out, then leads that were blocked from mailing were processed along with other leads anyway so it might not be too helpful to know who these people are. Raul ... View more

Hi Alison, What you can do is add the "Member of Smart Campaign: Not In: [smart campaigns 1-3]" and so on for each one of the smart campaigns that you build out. This will make sure that once a lead goes through one of the smart campaigns, it cannot go through the others. Raul ... View more

Sherin, You should be able to drag the columns and arrange them as you'd like. Is this not the case? Raul ... View more

Hi Tom, Our trigger campaign is set to send the confirmation email right away. In general, the wait step would be needed if there are other workflows that trigger off the form fillout that may be needed before the email goes out. Otherwise you would run into a race condition when the email is sent. Raul ... View more

Hi Julia, I think it means that the lead first visited your homepage. I looked at a report in my instance and all the leads that have an empty entry page in the report have our homepage as the first page that they've visited when I check their activity log. You can inspect your leads as well and confirm if this is the case. Raul ... View more