Mathew_Kuehl

Mathew_Kuehl · ‎09-08-2017

In some cases it was an old .html link that was removed, in others it had never been part of the email or underlying template. When the link was present previously it has been removed both from underlying html, and finished email, but now gathers a large amount of clicks that are impossible. I have a support ticket in for the other issue.

Mathew_Kuehl · ‎09-07-2017

As noted in my previous message... it is likely different by instance, but for mine it was .html links. As for the fake clicks, these look to be more a system error, than an automated spam checker, but that is out of scope for this conversation.

Mathew_Kuehl · ‎09-06-2017

Likely differs per instance, but for me the majority of the fake links had a ".html" in them. For the links that were not that .html, I just looked for the similar emails that carried the issue and cut out the links. Since the outage, though, things have shifted in a negative way where not only are fake clicks landing on links that are not available in the emails (present no where, not even in html), but now I am getting multiple fake clicks on links in the email across all links inflating scores way up, and sending garbage to sales... again, have had to build logic around these to prevent this from happening as much as possible.

Mathew_Kuehl · ‎09-06-2017

I still have not been able to comfortably solve this. We did complete reworks on some templates/assets, but that did not seem to help. Instead, I have had to basically build around the problem by finding commonality for the fake links, and then building logic to suppress scoring on these actions...

Mathew_Kuehl · ‎05-11-2017

Hi Tabitha, I have already solved for that previously. The issue above covers leads that have opened the emails in question. By setting that filter this removes the spam software fake clicks. The issue here is more that the report is showing clicks for URLs that are literally not located anywhere on the email. For example, reports show a quiz link being clicked for an email that in no way talks about the quiz or has any links that lead to the quiz. Thank you for your response, though. Best regards, Mathew

Mathew_Kuehl · ‎05-11-2017

When looking through reporting we are seeing Marketo counting link clicks for links that are not present in the emails covered in the reports. The newest case is for a link that has not even been sent in an email before. Does anyone else have this issue, know why the problem is happening, and have a fix to solve it?

Mathew_Kuehl · ‎05-10-2016

Looks to be a DNS renaming issue. The problem rests outside of Marketo.

Mathew_Kuehl · ‎05-09-2016

I am trying to figure out why this has happened, but the links all of my emails past and present that were sent by Marketo no longer work. They go to the branding domain from emails, but the link stops there and brings up a 404, where it does not then go to the landing page domain. Does anyone have an idea of why this is happening, or what could have changed. None of the other admin level users have been in the system changing anything in the landing page or email admin sections, and overall nothing has been shifted in the admin area either. This is now going to hold up planned campaigns, so I need to find a solution or direction quickly.

Mathew_Kuehl · ‎04-26-2016

Thank you very much, Sanford. I will look into this one.

Mathew_Kuehl · ‎04-25-2016

I am trying to solve for a large amount of records in our instance that do not have email addresses. Since Marketo uses this, and apparently only this, as a viable import unique identifier I am unable to bulk update these leads, or export the list with any intention of re-importing it with updates. What are some work arounds or best practices anyone else has used? I am currently debating populating the leads with email addresses that have x@y.invalid, but even then I have no way to mass update these leads in Marketo. Is there any workflow logic that could be used to populate unique fake email addresses for all leads that are lacking an email account?

Mathew_Kuehl · ‎01-29-2016

Hi Josh, it came down to my worst fear of a data issue on a custom field. I have solved, but thank you for responding.

Mathew_Kuehl · ‎01-28-2016

I just executed an email send program with a subject line A/B test. The test sample was sent first, as expected, and I sent the test population to 20% for 2 programs, one program of 5k+ and one of 4k+. The system then sent the test send, but only roughly 70 and 80 emails were sent, and the programs are showing membership in the 70-80 range. I double checked amount send and target group size, nothing stands out, but the send amount was far from 20%. Any ideas what may be wrong, or what I may have done incorrectly?

Mathew_Kuehl · ‎01-12-2016

Agree completely, and I need this now... adding over 80 fields, and the delay between each field add is also killing me. Should not be a project that takes an entire day.

Mathew_Kuehl · ‎11-18-2015

I built a campaign strategy that requires a random split across three nurture flows, and then as new prospects enter system they have a 33% percent chance to go down one of the flows, based on usual random sample methodology, but I am starting to wonder how this would be done in Marketo. I have been able to do this style of campaign flow population split with other tools, but not sure how it would be done with Marketo. Can anyone help define how I would build this in Marketo, or guide me to a previous post about this? I have attached a visual aid to explain what I am trying to solve for, note the 33% call outs on data entering into flows.

Mathew_Kuehl · ‎10-23-2015

Thank you!

Mathew_Kuehl · ‎10-23-2015

Thank you for the reminder, Grégoire. I have added it to ideas. I always forget about the Ideas page. Here is the link: Marketo Subscription Page: https://nation.marketo.com/ideas/7489

Mathew_Kuehl · ‎10-23-2015

There are situations where a lead may give an email, and will want to later change it, but if they do this with a Marketo form it creates a new lead. Is it on the product road map to allow for lead email updates without causing a new lead creation? Right now I am frustrated by this lead creation. Something as simple as a manage subscription page, where a primary lead on a record could be changed would suffice. In order to get this to work properly right now I will have to build work arounds and customizations which is clearly not ideal.

Mathew_Kuehl · ‎10-22-2015

Thank you. The links he added were great, but yes, they were not what I was looking for.

Mathew_Kuehl · ‎10-22-2015

I am working with the executive team at my company, and they are continually asking for progressive profiling deeper dive content, but needs to still be at the executive level in depth. Can anyone guide me to content that I may be able to pass to the executives, and not content that is more directed towards selling, as we have already purchased the product? I am looking for a why we use progressive profiling and how it works, but aimed towards an executive level. Hoping for an executive focused document, that isn't a sales pitch since we use Marketo, that explains the what and why of progressive profiling. This is a repost as the last has not been answered, yet.

Mathew_Kuehl · ‎10-09-2015

I will let you know when the new instance is up and running. Should be in 1-2 weeks. Thank you so much for your help!

Mathew_Kuehl · ‎10-09-2015

Hi Scott, Thank you so much for this information. I am looking more for a why we use progressive profiling and how it works, but aimed towards an executive level. The detail in this content is great for me and the team I will have using the platform, but for an executive who won't be using it, this is a bit deep. Would you happen to know of an executive focused document, that isn't a sales pitch since we use Marketo, that explains the what and why of progressive profiling?

Mathew_Kuehl · ‎10-08-2015

I am currently working across 2 separate Marketo instances, and will soon be using a 3rd instance as my main instance. How can I carry my community profile across all instances, or at very least carry this instance I am posing the question with to the new instance (3rd) that will be my main instance soon?

Mathew_Kuehl · ‎10-08-2015

I am working with the executive team at my company, and they are continually asking for progressive profiling deeper dive content, but needs to still be at the executive level in depth. Can anyone guide me to content that I may be able to pass to the executives, and not content that is more directed towards selling, as we have already purchased the product?

Mathew_Kuehl · ‎09-17-2015

Thank you for all of your help! That answers my remaining questions.

Mathew_Kuehl · ‎09-17-2015

If I have my success and action criteria already defined for emails, landing pages, forms, etc. and I am using these pieces of collateral in the parent nurture campaign, do I need to co-define success for these steps in the nurture tag or will they all work together to progress the nurture flow? I do recognize that I may be over thinking this, entirely.

Mathew_Kuehl · ‎09-17-2015

I missed that when I looked last time. The break down is not very robust, just "member" and "influenced". I am assuming I will have to add all levels of success and actions here. If I am using other collateral will their tracking carry into the parent nurture campaign?

Mathew_Kuehl · ‎09-17-2015

I am reading through a decently dated Marketo guide book, and I am to a section where it recommends setting up Nurture as a channel. I recognize the value in this, but is it still something that should be done with the current version of Marketo? In short, has Marketo progressed beyond having users set up the nurture channel manually, or if each channel that is part of the nurture is set up correctly do we still need to set up the nurture channel?

Mathew_Kuehl · ‎09-11-2015

Thank you for the feedback, Josh. I am the system admin, so I am able to work on this section. I guess it is time to start digging through this part.

Mathew_Kuehl · ‎09-10-2015

Thank you so much, Kenny! I had a few of these, but definitely didn't think about the latency piece.

Mathew_Kuehl · ‎09-10-2015

As we are getting closer to implementation completion we are starting to look at SEO improvements, and we are not sure if one can use sub-directories instead of sub-domains for landing pages in Marketo. If this is possible what would I need to set up in the instance to make it possible? If it isn't possible, has anyone requested this before, or what routes have they taken to work around sub-domains to improve SEO?

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Date Registered	‎08-13-2015 01:59 PM
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