Tara_Rowe

Level 5

Joined the community 02-02-2016

Level 5

Cambridge

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Marketo Program not tying to Campaign or Program?

by Tara_Rowe 07-13-2017

We have a LinkedIN ads program where we are pulling in leads and tying them to the SFDC and Program in Marketo. It seems they are coming in but not going to the SFDC program and being marked to the Marketo program. In the program results they are being skipped with the error in Marketo showing as S...

Discussions

2840 0 4

Email Marketing Lead Management lead scoring
Re: Changes with Marketo??

by Tara_Rowe 07-07-2017

Thank you Josh, I will reach out again. I spoken with 3 people in 24 hrs that assured me there is no issues or changes, that they will email if there was. This makes so much sense, here I am rebuilding Smart Lists trying to get them to work and they continue to have errors. Appreciate the response.

Discussions

1588 0 0
Changes with Marketo??

by Tara_Rowe 07-06-2017

Is anyone experiencing sudden changes as of July 1st with their instance, besides the changes to Support. Smart Lists no longer functioning the same as previously, Marketo not matching on email and creating duplicate leads in SFDC, Smart Campaigns no longer working that have been functioning for ove...

Discussions

1709 1 2

Email Marketing Lead Management lead scoring Reports & Analytics
Re: Support Issues?

by Tara_Rowe 07-06-2017

It seems Support changed and they only allow phone support to Business, Elite and Premier. They did not notify anyone, which is unfortunate. I just went through the same thing when things started suddenly crashing in our instance. I was told you can submit a case for a phone call, however it is not ...

Discussions

2953 0 0
Email Address Filter (Max)

by Tara_Rowe 06-23-2017

I am always running into the email filter hitting the max cap in a smart list. Usually I am safe at about 2000 emails, before i get the max cap. What is the actual allowance?

Discussions

4866 1 2

Email Marketing Lead Management lead scoring
Facebook & Twitter (Social Leads)

by Tara_Rowe 06-21-2017

Looking at ways to automate our leads coming from Twitter & Facebook to the Marketo Program. Currently we have the program set up but manually add in the leads we receive. We have Facebook integrated through LaunchPoint for pushing out Ads, but how can we automatic the lead process?I think I am miss...

Discussions

1524 1 1

Lead Management lead scoring
Re: Live Chat Work Flow?

by Tara_Rowe 06-15-2017

The apex work flow is not a Option we have no one trained to code in it at this time... Sigh

Discussions

1928 0 0
Live Chat Work Flow?

by Tara_Rowe 06-15-2017

Any suggestions on Live Chat workflow. We love the interface but rely in SFDC to pull the data in and the SDR's to save the transcript to sync and run through the Smart Campaign. Even then they have created the opp converted the lead in the sync time and then the contact and Opp will not show in our...

Discussions

2051 0 2

Integrations Lead Management Reports & Analytics
Primary Campaign Role and Primary Campaign Source

by Tara_Rowe 06-15-2017

We have campaigns running in SFDC but not all the opportunities are pulling in. The Primary Role is checked off, yet the Primary Campaign Source is empty. Marketo cannot write into opportunities to change the value, so we have to rely on SFDC to pull it through. We are told that if the primary role ...

Discussions

1819 0 1

Lead Management Reports & Analytics
Re: Original Lead Source

by Tara_Rowe 06-15-2017

We have our Sales team merging records as they see them or a SDR team who should be checking in SFDC for duplicates and merge it together. However it seems that has not been adopted as the process yet, so now we have a Sales Rep, SDR and a Data Intern calling out to the same Lead/Contact which is no...

Discussions

4199 0 1