Mike_Reynolds2

Included in this Article:Tracking Clicks Potential Issues Segment Matches Few or No Visitors Segment Numbers Don't Match Google Analytics Tracking ClicksIn order to better track how many people are clicking the content in the Recommendation Engine, you may wish to create a segment called "Recomme...

Included in this Article: Overview The Problem The Solution Rich Media Content Recommendation Engine Info OverviewThe Content Recommendation Engine (CRE) is a powerful tool that will allow you to promote online content to your visitors based on their behaviors and the performance of the content i...

Included in this article OverviewTroubleshooting Steps Verify Global SettingsCheck for CRE Excluded URLsVerify Content Being RecommendedMake Sure the Page Has the RTP Tag RunningClear Your Browser's Cache and Cookies OverviewThe Content Recommendation Engine allows content assets to be promoted to v...

Included in this Article:Overview Setup Issues No RTP Tag or GA Integration Differing Filters Differences between RTP and GA Web Bots Visit Duration Sampling Bounce Rates Overview Occasionally you may find differences in comparing RTP analytics and Google Analytics (GA). Some discrepancies may ...

Included in this article:Navigate to the Clickstream module How is Visit Duration Caluclated 00:00 Visit Duration Single page viewed Session timed out Navigate to the Clickstream module Go to the Visitors page Click on a visitor to find the Clickstream module in the bottom right How is...

If no data is being sent from RTP to Google Analytics, make sure that the segment in question is linked to GA Go to the Segments page Edit the segment in question Make sure Send segment to web analytics is checked on Without this field checked, no data will be sent from RTP to GA r...

Included in this article:OverviewMissing or Extra HeadersIssues with QuotesInvalid CharactersInvalid Country or State Names Overview The Named Accounts feature is a way to target your RTP Campaigns to specific Accounts in a Segment. It's a powerful tool for targeting specific organizations, but you ...

Included in this Article:OverviewEmail Reports not Being Sent Check Report Preferences Fewer Leads than Expected Check Personal Regions SettingsCross-Domain Tracking Data Includes Own Company Overview All RTP users should be receiving a monthly and quarterly Summary Report. This email evaluates the...

FAQs included in this article:Does RTP comply with EU privacy laws?Does the RTP tag call Wistia or YouTube?Does the reverse IP lookup process return an email address for anonymous visitors?How is data managed in terms of encryption access?How long is a visit sessionIs it possible to host the RTP jav...

There are 3 kinds of visitors to your website: visitors using their company Wi-Fi, known visitors using an ISP, and unknown visitors using an ISP. RTP handles all three of these cases differently, and they are explained below. Visitors on Company Wi-FiThe visitor's company is recognized by the compa...