Mike_Reynolds2

Hoi Nguyen​No, if the fields are in use anywhere else, referenced in workflows or anything else, then SFDC will give you an error when you try to uninstall it.Mike

Rachel Bryan​Support can add a second de-dupe field. Two big things to know:1. This adds a second field in addition to the standard email address. So your lead's email address must be an exact match, and this second field would also need to be an exact match as well. If either field is not an exact ...

Hi Frank Dorval​This usually happens if you have the same one field mapped to a field in the list twice. Check to make sure your fields aren't being used more than once. Should do the trick.

Hi Sandy Barsotti​Try this doc and see if this helps Import a Non-Latin Characters List - Marketo Docs - Product Docs. Also, check to make sure your list is coded to UTF-8. Sometimes you'll get those characters if it's not coded to UTF-8.Hope that helps!Mike

Hi Lisa Edington​I don't think the reporting issue you're seeing is directly related to this, but is part of the changes to how Anonymous leads are promoted to Known leads that started rolling out in the Winter 2016 release. We have some detailed documentation on that upgrade, but the specific one t...

Hi Mary Martin​You'll definitely want to be sure to create the new fields during the scheduled window since that will kick off the backfill process. In terms of what to do ahead of time, we do have some documentation here that goes over common things to look for: Changes to Marketo Salesforce Sync –...

Hi Hoi Nguyen​The Marketo side will be completely unaffected. No fields in Marketo are changing at all. The same Lead Score and others will stay the exact same as they've been, so no campaigns in Marketo will need to be changed at all. The only difference is which field on the Salesforce side that t...

Hi Vyshak Simha​,You'll want to create the fields just on the Lead and Contact objects. No need to do it on the Account object. Once the new fields are created, that's when you'd want to uninstall the MLM package, which will in turn delete the old fields for you.You'll only need to worry about the a...

Hi Georges Jurkowski​The creation of the field is what initiates the backfill process. So by creating that field, that kicked off the process, which is either running now or has already completed, depending on how long ago you created it.Since creating the fields is what starts it, that's the part t...

Hi Sarah Mayer​ I'm reaching out to one of our Support Managers about this, but in the meantime, just so you know, you can always email SupportEscalations@marketo.com at any time if you need to get a case escalated for any reason.Thanks,Mike