Mike_Reynolds2

Joanna,I'm sorry that you're having trouble with your instance. I'm going to move this discussion over to the Support space, but if you're having problems, I would definitely recommend creating a Support case. This can be done through the Community Support Portal online, or by emailing Support at su...

Ashley Ayan​The standard Content Recommendation Engine for RTP doesn't have a lot of customization available in it, which is why we came out with the new Rich Media CRE, which gives you a lot more control over customizations.Here's the Docs article about it: Enabling the Rich Media Recommendation En...

Matthew,Welcome to the Marketo world! Our own Professional Services team has consultants on staff that will be able to help you out as well. They can be reached by email at services@marketo.com. You could also reach out to your Customer Account Manager since they will be able to act as a liaison wit...

Dan Stevens​,The post John Clark​ put in is correct--we did just recently add in the answering service to address the issue you're describing. The voicemail feature should now be gone and has been transitioned over completely to our answering service 24/7 so that you can always talk to a live person...

Dory Viscogliosi​,That's unusual that you weren't able to get through when calling in to Support. If nobody is currently available to answer an incoming call right when you call in, it does give you the option to leave a voicemail so that you don't have to wait on hold.When voicemails are received, ...

Marisa Rybar​,I am sorry for the delays you are experiencing. We are experiencing unusually high case volumes right now and are doing our best to get everyone’s issues resolved. We are addressing all new cases in the order in which they are received, according to severity of the issue. Thank you for...

For our training videos, we use the Blue Microphones Snowball. Blue Microphones | Snowball - The World's First Professional USB Mic And our Mac users use Camtasia. Camtasia 2 on the Mac App Store The microphone is really great high quality and Camtasia is really good for letting you edit on the fly ...

Emily,I moved this discussion over to the Products and Support space. Sounds to me like you may have had something happen to your default unsubscribe page (or whatever you have your unsubscribe links pointing to). Hard to say without looking at it directly, but if your links are redirecting to your ...

Joe,Engagement programs work off of email Asset ID's. If a lead has ever gotten a particular email asset (based off of the Asset ID), then the Engagement program will not send that same email again and skips to the next piece of content. When you clone an email, it is creating a new email asset with...