Hey, So we've been monitoring our journey success through email in the following way for quite some time and we thought it's about time to ask the community's opinion on it (and also hear some new ideas): 1. We created a new channel for our programs that has every step of the email journey as well as steps of our customer journey. For example: - Was sent email - Opened Email - Clicked Email - Discount - success - Paid - success 2. For our success stages we created a specific smart campaign that looks something like that: * Each person can go through the campaign once ** The link in the email leads to a payment page (PayPal for example) So basically if a person clicked the link in the past 10 hours, went to the payment page and paid > success So far it seems to be working (for the first couple of weeks, we would check the activity log of a sample of leads to make sure we're on track). What do you think? Is 10 hours window for clicking the email too long/short?  Can you recommend other methods that have worked for you? Please let us know! ** Side note - We place that smart campaign in every program we create. Is there a way to create one main smart campaign that will monitor each program separately (using tokens for example)? Thanks! ... View more

Hello all, I would like to run an SMS campaign for leads that have not confirmed their email address (we have a lot and we try to tackle it in many ways). Generally, for each lead, a unique link is created on our CRM and that field is synced to Marketo. In emails, we would send this link using a token since it's unique to each lead. Confirm email link: https://payment-services.......EmailActivation?id=tOGFlYy....1lODExLWE4NjYtM… Is it possible to use that link (token) in an SMS campaign? I have run a few tests and nothing worked. This is the current setup, which is probably incorrect: We use Twilio and ClickSend as our SMS providers. Hope I provided the necessary details. Thanks!! Itay ... View more

Hi! We have encountered a few cases of leads that fill out their nickname instead of their legal name in our application form. Due to certain administrative processes, we cannot accept nicknames or any other names besides the leads legal name. Currently, we don't have any warning or pop-up messages requesting to use the leads legal name. Any suggestions on how should we approach this case? Should we use a hint text inside the name field or would a message or a warning line under the form be a better idea? What do you think should be the wording? We think "legal" might be intimidating for some leads. Has anyone encountered a similar issue before? Thank you! ... View more

Hi, I have both type contact and lead for the same email address, and they are defined as two different persons. The type contact was created via CRM (basically a mistake) and doesn't have any activity log or information. It seems like it's completely unconnected to the type lead (despite the same email addresses) Is there any risk, as far as the type lead is concerned,  in deleting just the type contact person? (which I don't need) Thanks! ... View more

Hi guys! We had a problem where MSD was removing existing fields after they were filled out in a form. for example, in a form, a lead is filling out the city and phone number fields and a few minutes later, MSD turns their value to "null" We have fixed this issue but we do have quite a lot of leads without phone number and city. How can I find or change the new value (null) back to the old value? Scrolling through leads activity log, I can actually see the old value and the time it was changed to null and doing it manually isn't an option since we have so many of them. Thanks! ... View more

Hi! I've started using Marketo a few months ago, my training has been pretty intense and I feel that at the moment I have a good understanding of all Marketo's basics (email marketing, smart lists, smart campaigns and their logic, engagement programs and so on). I'd like to move towards a level of Marketo Certified Expert (I'm sure it's a long way), but I'm not sure what's next. What skills should I practice on? Which new tools should I learn to use? What tools are most important for the marketplace? Where is the best place for learning all of these? Hope the question isn't too general. Thanks! ... View more

Hi! Is there a way to track conversions that came from emails? For example, If I send an email contains a link to a form, once the person fills out the form he is transferred to an external payment page (PayPal for example) and then pay. Is there a way, via Marketo only, without additional platforms or tools (UTM), to track people who opened the email and eventually converted (in this case, pay)? If not, what are your solutions for these kinds of situations? Thanks! ... View more

Hello! As part of an integration with AdRoll, I want to import lists from Marketo to AdRoll To my understanding, Only static lists can be imported. I need my lists to be dynamic so I was thinking about a solution Creating a smart list and a static list > smart campaign adding every person on the smart list to the static list > smart campaign removing every person whose > Data value changes (as needed) & a member of the static list (a batch and a trigger) Is that something that might work? Thaks ... View more

Hi, I wanted to know if the session in Google Analytics being cut when a visitor clicks an RTP banner? also, do you know if it changes the source in GA? if so what the source will be. For example , a visitor that landed on a blog page from organic traffic, if we add a banner offering them other blogs and they click it and go to blog #2, will it be seen in Gooogle Analytics as though it is a new user that just landed on this page? What will be his source? Will the source still be organic? Or perhaps it will look like RTP? Marketo? Thank you! ... View more

Hi, I wanted to know if the session in Google Analytics being cut when a visitor clicks an RTP banner? also, do you know if it changes the source in GA? if so what the source will be. For example , a visitor that landed on a blog page from organic traffic, if we add a banner offering them other blogs and they click it and go to blog #2, will it be seen in Gooogle Analytics as though it is a new user that just landed on this page? What will be his source? Will the source still be organic? Or perhaps it will look like RTP? Marketo? Thank you! ... View more

Hey! How can I create an email program that applies to leads that their country of birth is different from their country of residence? Needs to apply on all countries Thanks! ... View more