Grant_Booth

Are you saying that your CSS gets dropped from the template code? Or that it doesn't appear to be getting applied? Assuming the latter, that means there's other CSS outside that editable section which is over-riding it. When I run into that problem, I generally either use !important after the rule t...

I recommend a campaign to reset the field value.Smart List: Unsubscribed = trueFlow: Change Data Value 'Unsubscribed' -> false Change Data Value 'Unsubscribed' -> trueThat would take everyone who is currently unsubscribed, switch to false and then back to true. That should cause the true value to...

Update on this: it looks like this feature is older, but is supposed to be opt-in? HTML Encode Tokens - Marketo Docs - Product Documentation We are quite certain we did not enable it. Do others see this feature has been enabled in their instance without opting in to it?

Hi Sarah,I assure you that I did not intend to imply that you weren't familiar with your own instance. In my experience though, smart list processing and interface lag are pretty separate. As I'm sure you know, there can be a lot of little "gotchas" that prevent people from qualifying for a campaign...

Update: you can't find the segment names via the interface (as far as I can tell), but it's easy to pull via the REST API using the segmentation ID. http://developers.marketo.com/rest-api/endpoint-reference/asset-endpoint-reference/#/Segments For the above example, GET /rest/asset/v1/segmentation/10...

Or - alternatively - the lead doesn't have a first name. I recommended giving an actual default instead of leaving it as "edit me". For example:{{lead.First Name:default=there}}So if the value is empty it will say "Hi there," instead of "Hi ,"

Does your instance have a custom field "FirstName" which is a duplicate of the standard field "First Name", which perhaps synced into Marketo from your CRM? Either your token is malformed (should be "First Name") or it's the wrong field and the value is empty.

Hi Katie,If you are integrated with SFDC or Microsoft Dynamics, that data should already be available. If not, and if the database you're pulling from doesn't support it's own integration with Marketo, you would indeed need to pull it in using an API. http://developers.marketo.com/rest-api/lead-data...