Katie_DenHollan

Level 3

Joined the community 23-06-2014

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Can a Lead Score be negative?

by Katie_DenHollan 11-03-2015

I'm wondering what happens to a lead score if they are already at 0 and they perform a behavior that decreases the score. Would the overall score go negative or remain at 0?

Discussions

3647 0 7

Lead Management Sales Insight
Re: What is the mechanism and/or best practice in Marketo to enable re...

by Katie_DenHollan 10-13-2015

Hi Chandler, I know you posted this question a long time ago, but did you find a solution to stay compliant with FINRA? We are regulated by the SEC, so we also need to keep a record of email history and recipients, but have not found a good solution yet.

Discussions

2207 0 2
Are spaces allowed in image names?

by Katie_DenHollan 06-23-2015

I just noticed that all the images for our email template headers were uploaded with spaces in the file name. I thought I had learned that you could not have spaces in the file names in Marketo because it would break the link for the image. However, I can't find any information on that now. Also, wh...

Discussions

10134 0 8
Block Field Updates Only When Field Has a Value

by Katie_DenHollan 06-17-2015

If I block field updates from form fillouts for a specific field, but a new lead fills out the form, will it still capture that information and sync it to Salesforce? Basically, I want a particular field (Address) to fill in if it is empty or a new lead, but not overwrite data that already exists in...

Discussions

4150 0 5
Re: Extreme Dynamic Landing Page

by Katie_DenHollan 04-10-2015

Thanks for your answer Geoff!Do you suggest editing the HTML of the rich text box or adding an HTML box on the landing page edit screen? Or is it something you would add into the landing page template HTML?I'm not very familiar with HTML or CSS.

Discussions

2343 0 0
Extreme Dynamic Landing Page

by Katie_DenHollan 04-10-2015

I'm trying to solve for a complicated situation and not sure of the best way to tackle it.We are trying to make available pdfs for 5 different products (one for each product).It is important that people only see or receive the pdf for the product they have purchased.A person could have purchased any...

Discussions

2420 1 7

Lead Management
Re: delivery not attempted message expired

by Katie_DenHollan 02-13-2015

I think it could put you in jeaopardy of being blacklisted, which is a risk of re-sending. I don't think there is a way to tell from a soft-bounce if you have been blocked from a server, you may have to contact the company itself to find out.All she told me was that they re-try for 36 hours.I'm not ...

Discussions

3582 0 0
Re: delivery not attempted message expired

by Katie_DenHollan 02-12-2015

Hi Stephanie,I ended up contacting Marketo support and they told me it basically means that the server we were trying to deliver to was not accepting emails at the time and so it "soft bounced" it. Marketo continues to try again after the first attempt about an hour later, then about two hours later...

Discussions

3602 0 0
Re: January Release Status?

by Katie_DenHollan 01-30-2015

Thank you! Where did "they" say this? I couldn't find any information about timing of the release when I looked in the section of My Marketo instance or on the developer blog.

Discussions

1831 0 0
January Release Status?

by Katie_DenHollan 01-30-2015

Have the January Updates been released yet? It's almost February, and I don't see the mobile landing page option yet. I just wasn't sure if I need to do something to see the updates or if they haven't taken place yet.

Discussions

1832 0 4