Katie_DenHollan

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Joined the community 23-06-2014

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Are spaces allowed in image names?

by Katie_DenHollan 06-23-2015

I just noticed that all the images for our email template headers were uploaded with spaces in the file name. I thought I had learned that you could not have spaces in the file names in Marketo because it would break the link for the image. However, I can't find any information on that now. Also, wh...

Discussions

10746 0 8
Block Field Updates Only When Field Has a Value

by Katie_DenHollan 06-17-2015

If I block field updates from form fillouts for a specific field, but a new lead fills out the form, will it still capture that information and sync it to Salesforce? Basically, I want a particular field (Address) to fill in if it is empty or a new lead, but not overwrite data that already exists in...

Discussions

4401 0 5
Re: Extreme Dynamic Landing Page

by Katie_DenHollan 04-10-2015

Thanks for your answer Geoff!Do you suggest editing the HTML of the rich text box or adding an HTML box on the landing page edit screen? Or is it something you would add into the landing page template HTML?I'm not very familiar with HTML or CSS.

Discussions

2557 0 0
Extreme Dynamic Landing Page

by Katie_DenHollan 04-10-2015

I'm trying to solve for a complicated situation and not sure of the best way to tackle it.We are trying to make available pdfs for 5 different products (one for each product).It is important that people only see or receive the pdf for the product they have purchased.A person could have purchased any...

Discussions

2634 1 7

Lead Management
Re: delivery not attempted message expired

by Katie_DenHollan 02-13-2015

I think it could put you in jeaopardy of being blacklisted, which is a risk of re-sending. I don't think there is a way to tell from a soft-bounce if you have been blocked from a server, you may have to contact the company itself to find out.All she told me was that they re-try for 36 hours.I'm not ...

Discussions

3881 0 0
Re: delivery not attempted message expired

by Katie_DenHollan 02-12-2015

Hi Stephanie,I ended up contacting Marketo support and they told me it basically means that the server we were trying to deliver to was not accepting emails at the time and so it "soft bounced" it. Marketo continues to try again after the first attempt about an hour later, then about two hours later...

Discussions

3911 0 0
Re: January Release Status?

by Katie_DenHollan 01-30-2015

Thank you! Where did "they" say this? I couldn't find any information about timing of the release when I looked in the section of My Marketo instance or on the developer blog.

Discussions

1990 0 0
January Release Status?

by Katie_DenHollan 01-30-2015

Have the January Updates been released yet? It's almost February, and I don't see the mobile landing page option yet. I just wasn't sure if I need to do something to see the updates or if they haven't taken place yet.

Discussions

1991 0 4
Re: delivery not attempted message expired

by Katie_DenHollan 01-15-2015

Thanks for the replies!Edward, I did not have a complex smart list, just that a lead was in a SFDC campaign with a particular status. I did do an A/B test with this email though. It was the first one I have done, so maybe that has something to do with it, but it would seem strange to me if that were...

Discussions

3881 0 0
delivery not attempted message expired

by Katie_DenHollan 01-15-2015

I received this message in the Activity Details for several people who soft bounced a recent email "554 5.4.5 [internal] Delivery not attempted (message expired)".Does anyone know what that means? Did I do something wrong? Does Marketo keep trying to send the email?This happened to a lot of people o...

Discussions

4095 0 10

Lead Management