Liliana_Cheng1

Same thing just happened to our instance - we renewed and then MSI stopped showing information. The support reps didn't know why this would happen...

Thanks Steven Vanderberg​

Hi Sanford Whiteman​, is it possible to use the mkt_tok value to find a lead record?We have leads who filled out a form on a web page that was only accessible by an email promo to a specific segment. Some of these leads do not have the email activity on their record, which indicates that they either...

Josh Hampleman​, were you able to figure out a solution for this?We've been dealing with the same issue for the past few years and we finally got our internal teams to rebuild the data intelligence tool that updates Salesforce accounts 3x a day. The rebuild has brought down the constant account back...

5/1/17 UPDATE - this issue looks like it's been resolved (for now). We had a call with our account exec and a support escalation manager this past Friday, and they said the engineers planned to push a patch over the weekend. Since then, I've been monitoring and testing and our triggers seem to be wo...

Thanks for the link Dan Stevens​, I didn't see that post and I don't understand why Marketo support didn't specifically reach out to those of us who have active tickets open for this issue. Especially since I've been contacting support once a week since March 6th and twice per day since last week ab...

Hey Josh Hill​, thanks for your insight. A Senior Support Manager confirmed last week that "most" of our instance has already been moved to Orion, most notably the Spark Indexer component and some other components that would most affect trigger actions. Additionally, our support rep has been working...

Sam Chou​, yes this is still ongoing for us. I asked for an update today but haven't gotten anything useful. We have a call scheduled with one of the support managers later this week. I suggest consistent follow ups on your ticket with examples of the leads and the triggers they should be qualifying...

Dan Stevens​, our Senior Support Rep told us as of 8:30am Eastern today, they still have not replayed the triggers so this issue is not resolved yet. If you haven't already done so, I suggest opening a ticket with support and making sure they know how big of a deal this is for your instance.Since we...

Molly Cousins​, Marketo acknowledged that this is "an issue with their infrastructure causing performance delays" and said it could take months to roll out upgrades to their infrastructure. Incredibly frustrating for us and we are considering other options...As of last week, the frequency and length...